Customer Service/Customer Support Internship in Pune, Karad

We are looking for a dedicated 'Customer Support Executive' to assist schools and colleges using our ERP software. The role involves resolving issues, guiding users, handling tickets/calls, and ensuring smooth product usage. Selected Intern's Day-to-day Responsibilities Include • Provide support to schools/colleges for our ERP software. • Handle customer queries via call, WhatsApp, email, and ticketing system. • Troubleshoot issues and coordinate with the technical team for resolutions. • Maintain daily follow-up logs and close tickets within timelines. • Guide users on product features and ensure a smooth onboarding. • Prepare daily activity reports. 7 On site Training About Company: We are a technology organization working in multiple domains like ed-tech and finance. We are working on multiple products.