Technical Services Engineer, Portworx

Role Overview: You will be part of an exciting and innovative tech industry reshaping the data storage field. Join the smartest team in the industry, where you can lead with innovative thinking and grow along with us. This role offers endless opportunities to make your mark and be part of changing the world. Key Responsibilities: - Analyze, troubleshoot, and support large-scale customer deployments in public and private clouds. - Provide technical expertise during all phases of the Portworx deployment for key customers. - Own and track customer issues using the ticket tracking system. - Answer and resolve support cases across all severity levels. - Work with customers and partners to understand and troubleshoot their deployments, application workflows, and workloads through multiple layers of the software stack. - Collaborate with the engineering team to analyze logs, reproduce customer issues, and develop strategies to address them. - Proactively and clearly communicate internally and externally to ensure the highest levels of customer success. - Participate in pre-sales calls, assist with customer installation during POC and in production. - Share and document knowledge through FAQ / KB articles, both internal and customer-facing. Qualifications Required: - Bachelor's Degree in a technical field and/or related technical experience. - Minimum 2-4 years of experience in customer-facing, technical support work/SRE. - Working knowledge of Kubernetes, Docker, Tanzu, VMware container solutions (CKA is a plus). - Experience with AWS, Azure, or other related cloud technologies. - Familiarity with one or more DevOps tools like Ansible, Chef, Puppet, Terraform would be advantageous. - Ability to resolve customer problems and escalations using appropriate internal and external resources. - Proficiency in English with clear verbal and written communication skills. - Self-motivated and willing to work in an open office, team environment. - Willingness to work shifts and on-call rotations. Additional Details: Pure Storage Acquired Portworx in October 2020, Creating the Industry's Most Complete Kubernetes Data Services Platform for Cloud Native Applications. The acquisition represents Pure's largest to date and a deeper expansion into the fast-growing market for multi-cloud data services to support Kubernetes and containers. Note: Accommodations for candidates with disabilities are available for all aspects of the hiring process. Everpure is an equal opportunity employer committed to fostering a strong and inclusive team where every voice matters. Role Overview: You will be part of an exciting and innovative tech industry reshaping the data storage field. Join the smartest team in the industry, where you can lead with innovative thinking and grow along with us. This role offers endless opportunities to make your mark and be part of changing the world. Key Responsibilities: - Analyze, troubleshoot, and support large-scale customer deployments in public and private clouds. - Provide technical expertise during all phases of the Portworx deployment for key customers. - Own and track customer issues using the ticket tracking system. - Answer and resolve support cases across all severity levels. - Work with customers and partners to understand and troubleshoot their deployments, application workflows, and workloads through multiple layers of the software stack. - Collaborate with the engineering team to analyze logs, reproduce customer issues, and develop strategies to address them. - Proactively and clearly communicate internally and externally to ensure the highest levels of customer success. - Participate in pre-sales calls, assist with customer installation during POC and in production. - Share and document knowledge through FAQ / KB articles, both internal and customer-facing. Qualifications Required: - Bachelor's Degree in a technical field and/or related technical experience. - Minimum 2-4 years of experience in customer-facing, technical support work/SRE. - Working knowledge of Kubernetes, Docker, Tanzu, VMware container solutions (CKA is a plus). - Experience with AWS, Azure, or other related cloud technologies. - Familiarity with one or more DevOps tools like Ansible, Chef, Puppet, Terraform would be advantageous. - Ability to resolve customer problems and escalations using appropriate internal and external resources. - Proficiency in English with clear verbal and written communication skills. - Self-motivated and willing to work in an open office, team environment. - Willingness to work shifts and on-call rotations. Additional Details: Pure Storage Acquired Portworx in October 2020, Creating the Industry's Most Complete Kubernetes Data Services Platform for Cloud Native Applications. The acquisition represents Pure's largest to date and a deeper expansion into the fast-growing market for multi-cloud data services to support Kubernetes and containers. Note: Accommodations for candidates with disabilities are