Customer Associate – Canada Region

Job Title: Customer Associate – Canada Region Employment Type: Full-Time Work Mode: Remote Shift: Canadian Time Zone About the Role: We are looking for a Customer Associate to handle client communication and support for the Canada region. The ideal candidate should have excellent communication skills, a customer-first approach, and the ability to resolve queries efficiently while maintaining professionalism. Key Responsibilities: • Provide excellent customer service to clients via email and phone • Handle and resolve customer queries in an effective and timely manner • Maintain accurate customer records in the customer service database • Identify customer issues, determine root causes, and provide appropriate solutions • Ensure high levels of customer satisfaction through clear and professional communication • Build and maintain positive rapport with clients • Coordinate with internal teams to resolve product or service-related concerns Requirements: • Freshers can apply (with strong communication skills) • Excellent verbal and written communication skills • Strong interpersonal and problem-solving abilities • Ability to handle customer complaints professionally and patiently • Comfortable working in the Canadian time zone • Basic knowledge of customer service processes will be an added advantage