SAP O2C consultant

Location: GIFT City, Gandhinagar Function: Customer Service & Sales Operations Shift: Global business hours (US / UK / Africa) with rotational weekend support Role Overview: Managing the end-to-end Order-to-Cash process for domestic and export portfolios. The role involves close collaboration with Sales, Supply Chain, Logistics, and Finance teams to ensure service excellence. Key Responsibilities: Manage complete order lifecycle in SAP (order entry to invoicing) Act as primary contact for domestic/export customers * Coordinate with Planning, Logistics & Distribution for on-time delivery Handle customer onboarding, pricing, contracts & master data Manage export documentation & compliance Resolve customer queries, complaints & escalations Support Sales MIS, Salesforce admin & Finance month-end activities Drive customer feedback and service improvement initiatives --- Experience & Qualifications: Bachelor’s degree or equivalent experience 4–7 years in Customer Service / Sales Operations Specialist: 4–5 years Senior Specialist: 6–7 years B2B manufacturing experience (Chemical industry preferred) Strong SAP Order Management & Billing exposure Export documentation knowledge (for export roles) Salesforce knowledge is a plus Excellent English communication skills Willingness to work global shifts Key Skills: Customer-centric | Detail-oriented | Analytical | Strong communication | Multitasking | Collaborative mindset