Customer Support Executive (Outbound Voice Process)

Malad West | Full-time | On-Site | Immediate joiningCompany DescriptionRavel is a fast-growing custom haircare and skincare brand featured on Shark Tank and recently listed on the stock exchange. Built on strong product results, credibility, and powerful storytelling, we are now scaling our Sales team.The role:You'll sell directly to warm leads every day. Customers who visited our website, added products to cart, or showed purchase intent but didn't convert. Your job is to close them. This isn't cold calling. Every lead already knows Ravel. You just need to get them over the line. This is completely desk job and no field work will be required.What you'll do daily:Call warm leads (abandoned carts, incomplete orders, past buyers) and convert them into paying customersHit daily and weekly sales recovery targetsHandle objections around pricing, trust, shipping, and product fit on the spotUpsell and cross-sell based on customer needs and purchase historyShare ground-level insights with the marketing team on what's working and what's killing conversionsYou're right for this if:1-2 years in telesales, inside sales, or outbound sales rolesYou're target-driven and motivated by numbers, not just activityComfortable doing 150-200+ calls/day and closing a meaningful percentageFluent in Hindi and English with persuasive communication skillsYou understand the difference between pushing a sale and earning oneGood to have:Sold in D2C, ecommerce, beauty, or personal care spaceFamiliarity with Shopify, CRM tools, or dialer platformsExperience working with performance incentives tied to conversion