Business Analyst - IT - Goregaon, Mumbai

About Rentokil PCI Rentokil PCI is India's leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further For more details: https://www.rentokil-pestcontrolindia.com About the Role: • The Business Analyst will be responsible for gathering, analysing, and documenting business requirements to ensure accurate implementation and alignment with project goals. • The incumbent will report to the Assistant General Manager. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders. Job Responsibilities: • Collaborate with business stakeholders, project managers, and technical teams to gather business requirements for various projects • Conduct interviews, workshops, and surveys to elicit detailed and accurate requirements • Analyse collected information to identify gaps, inconsistencies, and potential challenges • Create clear and concise requirement documents, including functional/non-functional specifications, use cases, process flows, and user stories • Assist in prioritisation and validation of requirements with stakeholders to ensure alignment with business objectives • Participate in review sessions with stakeholders and project teams to ensure an accurate understanding of requirements • Support the resolution of requirement-related conflicts or issues during the project lifecycle • Collaborate with design and development teams to ensure proper implementation of requirements • Maintain and update the requirement documentation throughout the project lifecycle • Analyze current business processes ("As-Is") and design optimized future-state workflows ("To-Be"). • Oversee User Acceptance Testing (UAT), ensuring the final product meets the defined business requirements and acceptance criteria. • Create high-quality documentation, including User Stories, Process Flow Diagrams, and Functional Specifications. Key Result Areas: • Contribution to the identification and resolution of potential requirement conflicts. • Collaboration with cross-functional teams to ensure successful project outcomes. • Requirement Gathering & Analysis • Documentation & Specification Writing • Process Flow Mapping • Change & Issue Management Requirements Competencies (Skills essential to the role): • Strong analytical and critical thinking • Effective verbal and written communication • Active listening and empathy • Detail orientation and organisational skills • Team collaboration and stakeholder management Educational Qualification / Other Requirement: • Graduate degree in the IT domain (Master's Degree will be preferred) • 3+ years of relevant experience • Basic understanding of software development processes and technologies Benefits What can you expect from RPCI? • Our values lie at the core of our mission and vision. We believe that it's our people who make our company what it is. We believe in: • Service • Relationships • Teamwork • Responsibility