Assistance Coordinator

As an Assistance Coordinator (Auto/Automotive) at Andheri East, Mumbai, you will be responsible for resolving customer complaints via phone, email, mail, or social media. Your key responsibilities will include: - Handling complaints (Case) and providing appropriate solutions and alternatives within the time limits, ensuring follow-up for resolution. - Coordinating with customers, clients, and internal operations team regarding cases. - Keeping records of customer interactions, transactions, comments, and case closure. - Ensuring customer satisfaction and providing professional customer support. - Handling case-related 2wheelers & 4wheelers services. Qualifications required for the role include: - Excellent communication skills. - Proven customer support experience. - Experience working with customer support. - Proficiency in basic Microsoft applications. - Knowledge of English & Hindi; proficiency in South Indian languages, particularly Tamil & Malayalam, is preferable. This is a Full-Time position for candidates with a minimum graduation qualification or Part-Time for any qualification. The ideal candidate should have 6 months to 2+ years of customer service/referral specialist and/or call center experience, with Assistance Agency exposure preferred. As an Assistance Coordinator (Auto/Automotive) at Andheri East, Mumbai, you will be responsible for resolving customer complaints via phone, email, mail, or social media. Your key responsibilities will include: - Handling complaints (Case) and providing appropriate solutions and alternatives within the time limits, ensuring follow-up for resolution. - Coordinating with customers, clients, and internal operations team regarding cases. - Keeping records of customer interactions, transactions, comments, and case closure. - Ensuring customer satisfaction and providing professional customer support. - Handling case-related 2wheelers & 4wheelers services. Qualifications required for the role include: - Excellent communication skills. - Proven customer support experience. - Experience working with customer support. - Proficiency in basic Microsoft applications. - Knowledge of English & Hindi; proficiency in South Indian languages, particularly Tamil & Malayalam, is preferable. This is a Full-Time position for candidates with a minimum graduation qualification or Part-Time for any qualification. The ideal candidate should have 6 months to 2+ years of customer service/referral specialist and/or call center experience, with Assistance Agency exposure preferred.