Academic Telecaller

Academic Telecaller Job Description: • Scholartude Web Education is looking for a confident and enthusiastic Telecaller to connect with prospective students and parents and promote our academic programs. • As a Telecaller, you will be the primary voice of the organization — responsible for sharing course information, generating interest, and supporting the admissions process. • The ideal candidate should have strong communication skills, a positive attitude, and the ability to convert inquiries into follow-ups and admissions. Job Responsibilities: 1. Outbound & Inbound Calling • Make outbound calls to prospective students/parents from provided lead lists. • Respond to incoming inquiries and assist callers with program-related information. • Follow approved calling scripts while maintaining a friendly and conversational tone. 2. Lead Generation & Follow-Up • Generate new leads through cold calling and regular follow-ups. • Update lead status and maintain follow-up schedules consistently. • Schedule appointments or counseling sessions for the admissions team. 3. Information Provider • Clearly explain Scholartude’s courses, features, fee structure, schedules, and benefits. • Address frequently asked questions and handle basic objections professionally. • Redirect complex or technical queries to the appropriate department (Admissions/Counseling). 4. Documentation & Reporting • Maintain accurate records of calls, responses, and next action steps in CRM or Excel sheets. • Prepare daily and weekly call reports and submit them to the supervisor. 5. Targets & Performance • Achieve daily calling targets and lead conversion goals. • Contribute to team targets and overall admission growth. • Maintain quality communication standards while meeting performance expectations. Required Skills & Qualifications: • Good verbal communication skills in Hindi/English (regional language is a plus). • Basic computer knowledge (Excel, CRM, data entry). • Confident, persuasive, and positive personality. • Ability to handle objections and rejection professionally. • Target-oriented and disciplined approach toward work. • Prior telecalling or sales experience preferred but not mandatory. Perks & Benefits: • Fixed salary with performance-based incentives. • Monthly bonus for target achievement. • Friendly and supportive work environment. • Growth opportunities in Admissions / Sales / Counseling roles. • Training provided for communication and product knowledge. • Paid leaves and festival holidays as per company policy. Job Overview Location: Nagpur Job Type: Full-time Salary: AS PER MARKET STANDARDS Experience: 0-2 Years Age Criteria: Below 35 Years Education: Bachelor’s Degree Preferred; 12th/graduate Acceptable Language: English, Hindi, Marathi BYOD Policy: Please Bring Your Own Device (laptop) & Mobile For Smooth Operations. Vehicle Policy: - Work Mode: On-site