Inside Sales Specialist (2-5 Years)

Looking for 2-5 years experienced Inside Sales Specialist for research-focused, product-based, US-based Startup AI Assistant for Research using state of the art language models (ChatGPT for Research) At SciSpace, we're using language models to automate and streamline research workflows from start to finish. And the best part? We're already making waves in the industry, with a whopping 6+ million users on board as of November 2024! Our users love us too, with a 40% MOM retention rate and 10% of them using our app more than once a week! We're growing by more than 50% every month, all thanks to our awesome users spreading the word (see it yourself on Twitter). And with almost weekly feature launches since our inception, we're constantly pushing the boundaries of what's possible. Our team of experts in design, front-end, full-stack engineering, and machine learning is already in place, but we're always on the lookout for new talent to help us take things to the next level. Our user base is super engaged and always eager to provide feedback, making Scispace one of the most advanced applications of language models out there. We’re looking for an Inside Sales Specialist who will help convert this inbound demand into revenue and build long-term relationships with research teams, universities, and enterprise customers. This role will work closely with the sales leadership and marketing to convert inbound leads, manage renewals, expand accounts, and capture customer success stories. The ideal candidate is someone who is customer-centric, commercially sharp, highly organized, and comfortable working in a fast-growing SaaS startup environment. Responsibilities Inbound Lead Conversion • Manage inbound product inquiries, demo requests, and trial users. Qualify opportunities and convert them into paying customers. Sales Cycle Management • Own the full sales cycle from qualification and product demo to negotiation and deal closure for small and mid-sized accounts. Account Expansion • Identify opportunities to expand existing accounts into labs, teams, departments, or institutional licenses. Renewals & Customer Retention • Manage renewals and proactively engage customers to drive higher retention and upsell opportunities. Product Demonstrations • Conduct virtual product demos and consultations for academia and enterprise customers. Customer Success Collaboration • Work closely with the Customer Success team to ensure value for customers, driving long-term adoption and account growth. CRM & Pipeline Management • Maintain accurate CRM records including deal stages, pipeline progression, forecasting, and follow-ups. Case Studies & Customer Insights • Identify high-value customers and collaborate with the marketing team to publish case studies and testimonials. Our ideal candidates would • 2–5 years of B2B inside sales, account management, or SaaS sales experience, preferably in product-led or inbound-driven environments. • Be comfortable engaging with global customers, especially researchers, universities, or technology teams. • Have strong product demonstration and discovery skills, with the ability to translate product capabilities into clear customer value. • Be experienced in managing inbound sales funnels and converting trial users into paid customers. • Have strong account management instincts, with the ability to expand accounts and drive renewals. • Be highly organized and comfortable managing sales pipelines using CRM tools. Extra points if you have used HubSpot • Have strong communication and relationship-building skills, especially when working with international customers. • Be self-driven and flexible working in a fast-moving startup environment. • Have the ability to collaborate effectively with teams across the org. • Bachelor’s degree in Business, Marketing, Engineering, or a related field is preferred.