Pharmacist - Platform Support / Service Desk (Clinics & Pharmacies)

Remote (India) · Full-time · UK business hours About Script Assist Script Assist is a UK-based healthtech platform powering the operational infrastructure behind private clinics and pharmacies. We run the “operating system layer” that makes regulated healthcare workflows safe, auditable, and fast — spanning clinic operations, pharmacy operations, prescribing and dispensing processes, fulfilment and delivery tracking, and operational reporting. We’re growing quickly, and we’re building a world-class remote operations team in India to support UK clinic and pharmacy partners at scale. Important: This is not a patient-facing role and you will not make clinical decisions. It’s a high-ownership platform support / service desk role for a pharmacist who is tech-forward and loves structured problem-solving. The Role You’ll be part of Script Assist’s Platform Support / Customer Operations team supporting clinics and pharmacies using our platform every day. You’ll handle a structured support queue, troubleshoot operational workflow issues, and escalate with high-quality evidence so problems get fixed quickly and permanently. This role suits pharmacists who enjoy: • software systems and troubleshooting • workflow operations and process discipline • turning messy partner problems into clean, actionable tickets What you’ll do (pharmacy operations + platform support) • Provide platform support and service desk coverage for pharmacy and clinic partners • Triage operational issues across pharmacy workflows : dispensing operations, inventory status, batch/lot & expiry, substitutions, delivery exceptions • Support prescribing/dispensing operations from an operational perspective (non-clinical execution, SOP-led) • Investigate workflow issues before escalation: isolate scope, capture evidence, reproduce issues, document clearly • Maintain high-quality operational documentation and audit-friendly logs • Communicate clearly with partners: status updates, next steps, what information is needed • Identify repeat issues and contribute to SOP/playbook improvements to reduce future tickets What “tech-forward pharmacist” means here We’re not looking for someone who can tolerate software. We want a pharmacist who: • is comfortable inside complex systems (dashboards, statuses, workflows, queues) • naturally troubleshoots issues and learns tools fast • writes clear, structured updates and issue reports • thinks in workflows and exceptions (“if X → then Y; if edge case Z → escalate”) Must-haves • BPharm / MPharm (or higher) • Strong English (written and spoken) • Comfortable working UK business hours • Detail-oriented, calm under pressure, process-driven High-signal experience • Pharmacy operations exposure (dispensing workflows, inventory, batch/expiry, delivery exceptions) • Healthtech / telemedicine / pharmacy platform exposure • Any structured support environment (queue-based work, SOP-led escalation, audit trails SEO keywords: Pharmacist · Pharmacy Operations · Dispensing · Prescribing · Pharmacy Workflow · Clinical Operations · Medication Operations · Inventory · Batch/Lot · Expiry · Substitutions · Delivery Tracking · Prescription Operations · Audit Trail · SOP · Escalation · Incident Triage · Root Cause Analysis · Service Desk · Platform Support · Customer Operations · Product Support · Healthtech · Healthcare SaaS · B2B SaaS · Regulated Operations