Customer Success Associate Internship

Responsibility: • Client Onboarding & Implementation • Manage the initial onboarding process for new clients. • Assist, gather, and prepare client data for software setup and configuration. • Assist clients with initial system setup and customization. • Training & Client Enablement • Conduct group and one-on-one training sessions via Google Meet. • Develop onboarding materials, including checklists and walkthroughs. • Ensure clients complete key onboarding milestones and understand core features. • Customer Success & Support Transition • Monitor client progress and proactively address challenges. • Ensure a smooth handover to the Technical Support Team post-onboarding. • Identify common onboarding pain points and suggest improvements. • Technical Support & Issue Resolution • Handle client queries via WhatsApp, email, and Google Meet. • Troubleshoot technical issues and escalate complex problems to the development team. • Track and improve response times and customer satisfaction. Requirements: • Strong English verbal and written communication skills. • Patience and a customer-centric attitude • Basic IT skills, including proficiency with MS Office, exposure to popular meeting tools, and CRM systems. • Ability to travel for client support when necessary. • Previous experience in customer support or a related field is a plus.