Senior Business and Data Analyst

NOTE- This is a remote role that will require working during night shift hours. Responsibilities: 1. Business Analysis and Strategy: 60% • Work closely with stakeholders to understand business needs and define key performance indicators (KPIs). • Design and analyze business processes and recommend improvements to optimize operational performance. • Identify deficiencies in business/data processes, data quality, usability or accuracy. • Perform impact analysis and “what if” assessments for systems enhancements. • Collaborate with Salesforce developers to define and implement customizations, workflows, and automation within Salesforce. • Document all system-related processes and flows. • Translate business requirements into technical specifications for data solutions. • Present data visualizations that effectively communicate key insights and trends to stakeholders. • Collaborate with leadership to understand strategic objectives and align data analytics initiatives accordingly. 2. Project Management: 10% • Utilize Jira/Aha to manage tasks, track project progress, and prioritize deliverables. • Collaborate with cross-functional teams to ensure the successful delivery of data projects. • Lead data-focused workshops, meetings, and presentations to drive alignment across teams. 3. Data Governance and Quality Assurance: 25% • Ensure data integrity, accuracy, and consistency across systems. • Develop and enforce data governance policies and best practices. • Designing processes and proactively addressing data quality issues and improving reporting reliability. • Coordinates and conducts User Acceptance Testing. 4. Continuous Improvement and Innovation: 5% • Stay at the forefront of industry trends, technologies, and advancements in data analytics. • Propose and implement innovative solutions, methodologies, and tools to enhance the organization's data capabilities. Minimum Qualifications: • Bachelor's or Master’s degree in Data science, Computer Science, Statistics, or a related field. • 5+ years of experience in business and data analysis. • Proficient in using Power BI and Qlik. • Extensive expertise in Excel and other data analysis tools for processing and analyzing large datasets. • Skilled in using JIRA and AHA for managing workflows and projects. • Hands-on experience with AI-powered tools, including conversational AI and chatbots, AI writing assistants, and automation platforms. • Proven experience with Salesforce, including hands-on expertise in utilizing its features for customer support functions. • Familiarity with cloud data platforms (e.g. AWS and SAP). • Knowledge of Agile or Scrum methodologies. • Strong analytical and problem-solving skills with the ability to interpret complex data sets. • Excellent communication skills with the ability to present data-driven insights clearly to non-technical stakeholders. • Proven ability to work collaboratively in a team environment and manage multiple projects simultaneously. • Detail-oriented with a focus on data accuracy and integrity.