Operations Lead

Operations Associate – Service Fulfillment & Ground Operations Location: Founder’s Office / Field Operations Company: Serve U Better Serve U Better is a tech-enabled home care & domestic services platform connecting families with verified caregivers, patient care professionals, housekeeping staff, and home support workers across India. We are looking for high-energy operators who can manage people, solve real-world problems, and build trust-driven service systems from the ground up. Role Overview: You will be the bridge between customers, service professionals, and operations, ensuring smooth service delivery and exceptional customer experience. This is a hands-on startup role involving coordination, field execution, onboarding, and quality management. 📌 Key Responsibilities ✅ Service Fulfillment & Customer Coordination Understand customer requirements and assign suitable service professionals Manage daily service requests, schedules, and follow-ups Handle escalations and ensure quick resolution Maintain high service quality and customer satisfaction ✅ Onboarding & Training of Service Providers Source and onboard caregivers, domestic workers & housekeeping staff Verify documents and conduct profile validation Explain job expectations and service standards Support training on healthcare basics, hygiene, communication & safety ✅ Field & Ground Operations Meet service partners and customers when required Conduct surprise quality checks & performance reviews Ensure grooming, behavior, and service protocols are followed ✅ Quality & Process Improvement Collect feedback and implement improvement loops Maintain operational trackers and reporting dashboards Assist in building SOPs and scalable processes Use CRM/tools for smooth service operations 🎓 Qualifications 0–2 years experience in Operations / Customer Support / HR Coordination / Field Management Fresh graduates with strong leadership drive are encouraged to apply Preferred background: Staffing, Hospitality, Service Industry, or Startups 🌟 Skills & Traits We ValueStrong communication & people-handling skills (English, Hindi & Kannada preferred) Street-smart, proactive & solution-oriented Ownership mindset with willingness to learn Comfortable with field + on-ground execution Basic Excel / Google Sheets knowledge Basic design or documentation skills High empathy toward customers & service professionals 🚀 What You’ll Gain Real startup & ground operations exposure Fast-track growth into City Operations / Supply Lead roles Experience building India’s trust-driven home services ecosystem Leadership & people management learning Opportunity to solve real problems impacting thousands of families & workers Direct exposure to founders & decision-making 📊 Success Metrics Customer satisfaction & repeat usage On-time service fulfillment Reduced complaints & escalations Workforce retention & onboarding quality Process discipline & data accuracy 💛 Who Should Apply?Hustlers, doers & problem-solvers Mission-driven individuals People who want to build, not just work, in a startup. More about this Operations Lead job Serveubetter Private Limited is aggressively hiring for the job profile of Operations Lead at Lucknow in Sarojini Nagar locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect as a Operations Lead in Serveubetter Private Limited in Lucknow? Ans. You can expect a minimum salary of 12,000 INR and can go up to 21,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for Operations Lead in Serveubetter Private Limited in Lucknow? Ans. The candidate should have completed Graduate degree and people who have 0.5 to 31 years are eligible to apply for this job. You can apply for more jobs in Lucknow to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 4. Who can apply for this job? Ans. Both Male and Female candidates can apply for this job. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Lucknow at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 11-Mar-2026. For more details, download apna app and find Full Time jobs in Lucknow. Through apna, you can find jobs in 74 cities across India. Join NOW!