Global Technical Coordination Manager

Global Technical Coordination Manager Main Purpose of Role • Lead the Global Technical Coordination Centre (as the strategic backbone for global inspection & expediting contracts—owning end‑to‑end coordination from order receipt through invoicing, harmonising processes across affiliates, and delivering centralised KPI management, uniform execution, and client experience at scale. • Serves as the primary customer interface and escalation authority for contracts managed through the Global Coordination Centre. Key Accountabilities A. Global Contract Governance & Delivery - Lead global coordination for selected Key Accounts and inter‑affiliate work, ensuring centralised client interface and seamless regional handover - Define and enforce standardised workflows, service levels, and reporting across affiliates to solve inconsistency and speed‑of‑response issues. - Oversee vertical management of supply chain services via the Global Technical Coordination Centre (agency model where applicable), including sourcing and booking inspectors, report review, and accurate invoicing B. Team Leadership & Shift Operations - Build and lead a multi‑region Global Coordinator team; design shift schedules, handover standards, and escalation paths to sustain 24×5/24×7 responsiveness. - Coach coordinators on fast acknowledgement (≤2 working hours), scope validation, inspector selection, booking discipline, report expedition, and template‑compliant invoicing. C. Performance Management - In line with customer and business requirements, implement central KPI tracking, analytics, flash/NCR reporting, lessons learned, and periodic reviews to drive continuous improvement and transparency. - Address affiliate alignment barriers (revenue, motivation) via MD‑level escalations; reinforce the value of global contracts to local teams D. Technology Ownership & Transition - Operate Execution System as the planning/execution backbone, ensure data integrity, and lead migration to new generation Execution System in 2026, including role‑based access, digital field inspections, and validation prompts - Partner with IT to configure structured access for Coordinators/Managers, Inspectors, Customers/Vendors and integrate with Invoicing System for charging flows. E. Risk, Compliance & Client Experience - Ensure all global contracts and communications are in English; maintain culturally sensitive customer interfaces - Own incident management, claims escalation, and flash reporting for urgent NCRs At all times, comply with SGS Code of Integrity and Professional Conduct. Job Description Core Competencies • Strategic thinking • Strong verbal and written communication skills • Self motivated • Delivery focused • Active listener • Strong collaboration skills Skills & Knowledge • Good understanding of OG EPC and/or Operator environment. Desired to work for EPCs/Operators. • Must have good communication skills at all levels • Multi projects/contracts management skills • International exposure. • Strong team managerial experience. • Knowledge of international technical standards (e.g. ASME, EN) • Knowledge of a selection of Industries including, Energy, transportation & Manufacturing • Team player with a real ability to network and collaborate • Ability to work independently and coordinate several activities simultaneously • Clear understanding of the current service needs in TIC industry • Able to actively engage with senior management level executives in a way that will make him/her understand the challenges their companies are faced with. • Solution oriented problem solver who can deal in an assertive way with different corporate cultures. Experience • 3-5years’ experience in TPI/QAQC coordination activities - MUST • Minimum 2-year experience in EPCs and/or Operators in OG Industry - DESIRABLE • TIC Industry experience is desired but not mandatory. • Experience in dealing with claims and complaints. • Experience in developing new reporting /auditing templates for new service scopes. • Familiar with matrix structured international organisations advantageous Qualifications • Must – technical background • Must – business grade English language Performance Indicators & Deliverables • Achievement of revenue and performance improvements in selected contracts, • Acknowledgement SLA: ≥95% enquiries acknowledged within 2 working hours • Report Turnaround: ≥90% within 24–48h post‑inspection; first‑time‑right submission rate. • Global Delivery Win Ratio: improved conversion SCS call‑offs; reduced lost requests due to resource/cost/response gaps • Affiliate Alignment: reduction in dual coordination; adherence to global process and timeline