Billing-Executive

JOB DESCRIPTION BASIC INFORMATION Position Title & Designation Executive JD Code SHB/IND/BILLING/01 Job Family Business Support Department Billing(Goverment Schemes) ROLE DETAILS To be filled up as per the requirement of the Division / unit / function / territory Grade A3 Reporting To Sr. Manager Division Indore Unit Indore LOCATION DETAILS Please mention the correct office location of the Role selected above and fill in the other geographic details Base Location (City) Indore Country India Job-Holder Specifications QUALIFICATION Basic Qualification / Education / Vocational Training B.Com Advanced Qualification / Certification / Specialist Training M. Com (will be an added advantage) EXPERIENCE Minimum Experience 1 - 3 years Specific/Relevant Experience 1 - 3 years COMPETENCIES Functional Skills and Capabilities Behavioural • Assertive in patient problems • Empathy towards patients • Patience and tolerance • Convincing power Functional • Articulate with billing softwares • Cash management • Record keeping • Knowledge about various wards, O.T , services and packages • Knowledge of process of TPA, Self Pay and Corporate • Hospital policies and norms • Thorough with payment modes and terms • Knowledge of medical codes Objective To manage cash related transactions without error and ease the process of payment for patients by properly checking the services opted from admission to discharge. Key Responsibilities 1 Billing Process • Verify patient forms with their categories and deposits made • Collecting cash from patient as per patient admission against bill and providing receipt for the same • Accepting deposit through cash, foreign currency, cheque, credit/debit card, NEFT/RTGS and cash • Refunding amount to patients in case of excess payment • IP and OP patient billing at ER • Checking type of patient(TPA, Self Pay, Corporate) and accordingly applying payment deposits • Service posting of transactions and reversal entry for IP like ward procedures, doctor visits, others • Preparation of OT clearance for planned and unplanned surgeries, emergencies, corporate, TPA and international patients • Confirming and reconfirming of deposits done by patients • Admission of patients at night along with billing activities • Checking discounts applicable as per patient category • Counseling and explaining patients about the services posted in bill, giving estimation, provisional bill and convincing patient for settlement of bill • Copy of Provisional Bill and all documentation verification before patient discharge • Explaining final bill details to patient and solving queries related to charges • Submission of patient files and recording their entries 2 Cash Management • Counting of currency on every cash transactions • Proper bundling of notes, stamping them and keeping it safe • Entry in system, tally cash • Cash handover to accounts and finance • Resolving any cash discrepancy • Accepting cash from all OP counters • Verification of cash statement from OPD • Verification of refunds and deposition 3 Outstanding Report • Follow up with floor managers • Credit bill adjustments and credit payment settlements • Follow up for self pay credit patients • Handling emergency billing-OPD and IPD • Emergency admissions 4 Data Maintenance • Maintaining daily consent and concessions by authority • Daily cash transactions • Audit of concessions, cash statements and patient files Employee Name Mr. Sagar Chouhan Employee Signature Received on (Date) Version No: 001/2018-19