NOC Support Engineer

Role: NOC support engineer - (AWS, Linux, Shell/Bash/Python) Experience: 3 to 5 Years Work location: Hinjewadi, Pune Work mode: Hybrid Key Responsibilities • Monitor system health, alerts, dashboards, and logs using standard monitoring tools. • Perform first-level and second-level troubleshooting on incidents. • Execute runbooks for known issues and escalate when needed. • Perform basic Linux troubleshooting (logs, services, disk/CPU/memory checks). • Run and interpret basic SQL queries for data validation and issue diagnosis. • Work with AWS services (EC2, RDS, S3, CloudWatch) for routine checks and troubleshooting. • Document incident details, resolution steps, and maintain knowledge base articles. • Communicate timely updates to stakeholders and ensure proper shift handover. • Collaborate with L2/L3 teams for deeper analysis and RCA contributions. • (Optional) Build scripts to automate repetitive checks or reporting. Good to Have • Automation/Scripting: • Bash, Python, PowerShell (any scripting experience is a plus). • Experience with CI/CD concepts. • Basic knowledge of Docker/Kubernetes. • Understanding of ITIL processes. Shift Requirements • Comfortable with 24*7 rotational shifts. • Ability to join on-call rotation for critical incidents.