Customer Service - Corporate Finance

As the Call Centre Manager for the Corporate Finance Business, your role will involve the following key responsibilities: - Managing the Call Centre department, overseeing In-Bound & Out-Bound collection calling - Supervising and handling customer queries, resolving escalated issues, maintaining TAT, and ensuring effective customer communication - Assisting the on-site team in transactions and day-to-day activities - Addressing customer complaints and grievances, and proactively solving customer queries by understanding their concerns and providing the best solutions over mails or calls - Coordinating with various departments for quick resolution of issues - Generating MIS reports for Top Management - Accountable for system testing, development, and closure of both External and Internal Audits - Reengineering new and existing processes for better TAT improvement and providing training to stakeholders on new processes - Ensuring adherence to Quality Management System and supporting continual improvement initiatives No additional company details were mentioned in the job description. As the Call Centre Manager for the Corporate Finance Business, your role will involve the following key responsibilities: - Managing the Call Centre department, overseeing In-Bound & Out-Bound collection calling - Supervising and handling customer queries, resolving escalated issues, maintaining TAT, and ensuring effective customer communication - Assisting the on-site team in transactions and day-to-day activities - Addressing customer complaints and grievances, and proactively solving customer queries by understanding their concerns and providing the best solutions over mails or calls - Coordinating with various departments for quick resolution of issues - Generating MIS reports for Top Management - Accountable for system testing, development, and closure of both External and Internal Audits - Reengineering new and existing processes for better TAT improvement and providing training to stakeholders on new processes - Ensuring adherence to Quality Management System and supporting continual improvement initiatives No additional company details were mentioned in the job description.