UX Designer/Lead

As a Customer Experience (CX) designer, your role will involve delivering an engaging customer-focused digital experience across various company assets like the website and customer service portal. You will be responsible for creating human-centered designs to enhance customer journeys, identify pain points, and develop solutions that result in a superior digital customer experience. Key Responsibilities: - Leverage your CX design skills to create compelling UIUX solutions based on business requirements. - Develop end-to-end customer journey maps by applying the principles of customer-centered design. - Analyze and map consumer behavior on all digital assets using platforms like Contentsquare, Smartlook, and Glassbox. - Utilize design tools such as Sketch, Figma, Zeplin, Invision, and Adobe XD to bring your designs to life. - Conduct usability testing of customer journeys using tools like UsabilityHub and UserZoom to refine UIUX concepts. - Own and deliver key performance indicators (KPIs) for a zero-error environment, increased journey completion rate, and high Net Promoter Score (NPS). - Collaborate with cross-functional teams to influence customer roadmaps and deliver best-in-class digital experiences. - Build and maintain a partner ecosystem to achieve CX objectives for the company. - Stay updated on customer experience trends and market landscape to implement the best customer-centric UIUX practices. - Ideate and develop a library of interactive prototypes to define micro interactions and animations. Qualifications Required: - Bachelor's degree in design or a related field. - Working knowledge of UX design principles. - Familiarity with wireframing/prototyping tools. - Proficiency in UX design tools like Figma, Axure, or InVision. - Experience with user testing and usability analysis. If you are passionate about creating exceptional digital experiences, understanding user behavior, and driving customer satisfaction, this role as a CX designer could be the perfect fit for you. As a Customer Experience (CX) designer, your role will involve delivering an engaging customer-focused digital experience across various company assets like the website and customer service portal. You will be responsible for creating human-centered designs to enhance customer journeys, identify pain points, and develop solutions that result in a superior digital customer experience. Key Responsibilities: - Leverage your CX design skills to create compelling UIUX solutions based on business requirements. - Develop end-to-end customer journey maps by applying the principles of customer-centered design. - Analyze and map consumer behavior on all digital assets using platforms like Contentsquare, Smartlook, and Glassbox. - Utilize design tools such as Sketch, Figma, Zeplin, Invision, and Adobe XD to bring your designs to life. - Conduct usability testing of customer journeys using tools like UsabilityHub and UserZoom to refine UIUX concepts. - Own and deliver key performance indicators (KPIs) for a zero-error environment, increased journey completion rate, and high Net Promoter Score (NPS). - Collaborate with cross-functional teams to influence customer roadmaps and deliver best-in-class digital experiences. - Build and maintain a partner ecosystem to achieve CX objectives for the company. - Stay updated on customer experience trends and market landscape to implement the best customer-centric UIUX practices. - Ideate and develop a library of interactive prototypes to define micro interactions and animations. Qualifications Required: - Bachelor's degree in design or a related field. - Working knowledge of UX design principles. - Familiarity with wireframing/prototyping tools. - Proficiency in UX design tools like Figma, Axure, or InVision. - Experience with user testing and usability analysis. If you are passionate about creating exceptional digital experiences, understanding user behavior, and driving customer satisfaction, this role as a CX designer could be the perfect fit for you.