Customer Representative

Key responsibilities Require 2 to 4 years experience. • Customer support: Respond to customer inquiries and concerns via phone, email, or chat. • Issue resolution: Troubleshoot and resolve customer complaints, issues, and problems efficiently. • Product and service information: Provide accurate and up-to-date information about products, services, and policies. • Order and account management: Process orders, payments, returns, and exchanges. • Record keeping: Maintain detailed and accurate records of customer interactions and transactions. • Escalation: Escalate complex issues to the appropriate department or manager. • Sales and upselling: Identify opportunities to upsell or cross-sell products and services. • Follow-up: Follow up with customers to ensure issues are resolved and satisfaction is achieved. • Collaboration: Work with other departments to ensure a consistent and positive customer experience. • Feedback: Provide feedback to management on customer concerns and trends. Required skills and qualifications • Strong communication and interpersonal skills. • Excellent problem-solving and conflict-resolution abilities. • Empathy and a customer-oriented attitude. • Technical proficiency with relevant systems. • Ability to multitask and manage time effectively. • Product knowledge and the ability to continuously learn about new offerings. • Typically requires a high school diploma or equivalent. • Prior customer service experience is often preferred. Job Type: Permanent Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: • Provident Fund Work Location: In person