Customer Service Representative (CSR)

International Voice (US) | American Facility Domain (Inbound) Location: Sanpada, Navi Mumbai (Work from Office only) SolbegIndia (solbeg.in, founded in 2017) is hiring English speaking Customer Service Representatives for an International Voice (US) Inbound process in the American Facility domain. Eligibility • Experience: 0-5 years (freshers welcome) • English: C1+/Advanced speaking & writing skills • Strong communication & customer-first approach • Comfortable using PC/CRM tools • Willing to work rotational US shifts (WFO) As a CSR, you will: • Handle a high volume of inbound customer calls related to facility/service requests (maintenance requests, repairs, scheduling, general queries etc.) • Build customer trust through open and clear communication. • Provide accurate, valid, and complete information via Calls + Email + Slack. • Ensure resolution through follow-ups, keep records of customer interactions, process customer accounts and file documents. • Create and manage tickets/work orders in Five9 and Zendesk, ensuring accurate documentation. • Follow communication procedures, guidelines, and policies. Tools you will use: • Five9 (calling platform) • Zendesk (ticketing/CRM) • MS Teams, Slack, EmailShift & Schedule Shift & Schedule: • Rotational 24/7 shifts as per US time zone • 5-6 working days per week (roster-based) • 6 days off per month • Overtime paid at 2x • Leave policy: 12 vacation days, 9 comp-offs, 6 sick days, 4 social leaves Compensation: • INR 22,000 - 27,000 (Gross) per month + incentives • Monthly performance awards, internal rewards by Growth Plan, Diwali bonus FastTrack Growth for Freshers! High-performing freshers (in their first 6 months of probation) become eligible for early increments and can reach mid-level specialist's compensation quickly. Year hike can be 30%. Transport & Safety (Night Shifts) • Cab pickup/drop within Airoli / Vashi / Panvel / Ulwe • All cabs equipped with cameras POSH compliant workplace Benefits & Perks • PF & ESI • Premium medical insurance • Career growth with regular increments • Monthly/Annual/Season performance awards • Internal Company coins, rewards & gifts, New Year gifts for kids • 20+ internal events & birthday celebrations monthly If you're ready to build a meaningful career in a fast-growing global organization, this is your chance. At Solbeg India, you'll work with supportive teams, real growth opportunities & an environment that values your talent. Join us and see everything with your own eyes. Apply now and become part of a workplace where your potential truly matters.