Customer Service Professional

Job Role - Customer Service - Operations Company Description We are a fast-growing laundry and dry-cleaning service based in Bengaluru, committed to delivering top-quality solutions and exceptional customer experiences. Our culture values innovation, collaboration, and continuous learning. Join us as we expand our digital presence and bring convenience to thousands of customers. Role Objective To manage day-to-day service operations, ensure smooth pickup & delivery coordination, handle customer escalations, and maintain high levels of customer satisfaction across all SPIN CYCLES outlets. Key Responsibilities 1️ Daily Operations Management • Manage day-to-day store and service operations. • Ensure all shops open and close on time. • Coordinate with shop managers and operations team. • Ensure 100% compliance in pickup and delivery schedules. 2️ Customer Service & Escalation Handling • Handle customer escalations via phone and helpdesk tickets. • Meet customers when required (need basis). • Resolve complaints within defined SLA timelines. • Ensure customer satisfaction and delight. • Collect and share customer feedback with management team. 3️ Pickup & Delivery Compliance • Coordinate with logistics team for timely pickups and deliveries. • Monitor order tracking and delay management. • Ensure zero missed or delayed deliveries without escalation. 4️ Team & Resource Coordination • Work closely with shop managers and retail sales teams. • Support stores during peak times. • Manage resource allocation and emergency staff swapping. • Build strong internal team relationships. 5️ Sales & Customer Engagement • Stay updated on all services offered. • Inform customers about discounts and special offers. • Support execution of sales promotional activities. • Drive repeat business and retention. 6️ Public Relations & Brand Support • Support customer engagement on Google, Facebook, and other digital platforms. • Assist in maintaining positive online reputation. Preferred Qualifications & Skills • Prior experience in service-based business (Retail / Hospitality / Laundry / Logistics preferred). • Excellent English and Hindi communication skills. • Strong escalation handling and problem-solving skills. • Customer-centric mindset. • Candidates trained in Six Sigma / Quality Management methodologies (Green Belt or above preferred) will be given preference. • Ability to work under pressure and manage multiple locations. Job Type: Full-time Pay: ₹11,020.44 - ₹33,893.22 per month Benefits: • Provident Fund Experience: • Customer service: 2 years (Required) Work Location: In person