E-Commerece Dispatch Executive (Kaloor)

Location: Dispatch Centre, Kaloor, Kochi Eligibility: Freshers Welcome Department: Warehouse, Dispatch & Fulfilment Role Summary The Dispatch Executive will be a core member of the warehouse and fulfilment operations team at Sreedhareeyam Farmherbs. This is a hands-on, execution-focused role responsible for the accurate and timely pick-and-pack of products, day-to-day warehouse management, stock and batch tracking, coordination with logistics partners, and maintaining clean dispatch records. Freshers with a keen interest in operations and logistics are encouraged to apply. Key Responsibilities 1. Pick, Pack & Dispatch - Pick products accurately as per orders and packing slips, ensuring correct SKUs, quantities, and batch numbers. - Pack products securely following standard packing procedures to prevent damage during transit. - Ensure timely processing of daily dispatch targets in coordination with the fulfilment team. - Verify product labels, expiry dates, and packaging integrity before handover. 2. Warehouse Management - Assist in the overall day-to-day management of the warehouse including storage, housekeeping, and organization. - Maintain cleanliness, order, and proper zoning of inventory areas within the warehouse. - Support inward and outward movement of goods with proper documentation. - Assist in periodic physical stock counts and cycle counts as required. 3. Stock & Batch Management - Assist in tracking stock levels of medicines, packing materials, and consumables to ensure fulfilment readiness. - Maintain batch-level and SKU-level stock records, ensuring accurate documentation of inward and outward movements. - Flag stock shortages, near-expiry batches, and damaged goods to the reporting manager promptly. - Support stock adjustments, returns, and damage documentation with proper approvals. 4. Product Transportation Support - Assist in preparing goods for outward transport, including loading coordination and documentation. - Ensure proper handover of shipments to courier partners with correct shipping labels and packing lists. - Support reverse logistics including receiving returned goods and processing them as per SOP. 5. Dispatch Records & Tracking - Maintain accurate daily dispatch logs, pickup records, and shipment tracking data. - Update dispatch trackers and records in a timely manner to ensure data integrity. - Assist in maintaining documentation for dispatches including packing lists, invoices, and handover records. - Support reconciliation of dispatched orders against system records. 6. Logistics Partner Coordination - Coordinate with courier and logistics partners for daily pickups, scheduling, and exception handling. - Track shipment status and follow up on delayed, returned, or undelivered shipments. - Escalate service issues, pickup failures, and delivery exceptions to the logistics team with clear records. 7. Billing Team Coordination - Coordinate with the billing and accounts team to ensure dispatch documentation aligns with invoice and order records. - Provide timely information on dispatched orders, weight discrepancies, and shipment details for billing closure. - Assist in resolving documentation mismatches between dispatch records and billing systems. Candidate Profile - Freshers are welcome; prior internship or exposure to warehouse/e-commerce operations is an advantage. - Physical fitness to handle warehouse activities including picking, packing, and loading assistance. - High attention to detail with accuracy in product identification and record keeping. - Good communication and coordination skills for working with internal teams and logistics partners. - Willingness to learn, take ownership, and work in a fast-paced operations environment. What You Will Gain - Hands-on experience in end-to-end warehouse and dispatch operations at a growing Ayurvedic company. - Exposure to D2C and marketplace fulfilment workflows. - Training on ERP systems, shipping platforms, and operational best practices. - A structured, team-oriented work environment with growth opportunities in operations. Job Types: Full-time, Permanent, Fresher Pay: Up to ₹15,000.00 per month Perks: - Food provided - Health insurance - Leave encashment - Paid sick time - Paid time off Work Location: In person