Customer Support Representative (CSR)

Job Description: We are looking for energetic and customer-focused individuals to join our support team. As a Customer Support Representative, you will interact with customers via phone, chat, or email to resolve queries, provide information, and ensure customer satisfaction. Responsibilities: • Answer incoming calls and respond to customer emails/chats. • Make outbound calls to follow up or confirm information. • Provide accurate product/service information. • Record customer interactions in the CRM system. • Work closely with internal teams to resolve customer concerns. • Key Responsibilities: • Handle inbound and outbound customer calls in a professional manner. Job Requirements: • Age: 18 to 35 years • Education: Minimum 12th pass or equivalent; graduates preferred. • Communication Skills: Good command of English and/or local language(s) • Experience: Freshers and experienced candidates are welcome. • Computer Skills: Basic knowledge of MS Office and typing. • Respond to customer inquiries via voice and non-voice channels (calls, emails, chat). • Resolve product or service issues by clarifying customer complaints and providing appropriate solutions. • Maintain accurate records of customer interactions and follow-up actions. • Meet individual and team performance targets. Job Types: Full-time, Permanent, Fresher Pay: ₹10,620.65 - ₹20,798.27 per month Benefits: • Health insurance • Paid sick time • Paid time off • Provident Fund Language: • Hindi (Preferred) • English (Preferred) Work Location: In person