Mortgage Administrator

About Us: Star BPO offers exceptional outsourcing services to the mortgage industry and Real estate. Our team at Star BPO offers remote staff solutions to help businesses grow sustainably. Irrespective of whether you are a small or medium-sized company struggling with increasing labor costs, we offer trusted outsourcing services to meet your specific requirements and help you grow in your industry. Outsourcing means you can access talented staff for your specific tasks. About the Role The Admin Assistant will play a key role in keeping our business running smoothly by handling essential administrative tasks, data management, and CRM coordination. You will work across multiple systems, assist with document creation, and support the management team in maintaining operational efficiency.This is an excellent opportunity for someone looking to build a long-term career in the property and finance industry. Key Responsibilities • Assist Finance Brokers and Sales Managers with daily operational activities • Prepare and create Home Loan, Asset Finance, and Commercial Loan applications • Gather, verify, process, and file required client documentation • Accurately input and submit applications through bank portals and aggregator portals • Manage end-to-end application processing from document collection to submission • Ensure all compliance requirements and supporting documents are properly uploaded • Liaise with clients, banks, and lenders regarding finance/loan applications-Perform general operational and administrative duties within the loan-broking business • Maintain accurate and organised client files, contracts, and checklists. • Work extensively in Excel to: 1. Prepare and maintain spreadsheets and trackers for loan applications, client progress, and property searches. 2.Manage client communication process from Application Preparation to settlement • Support communication between departments to ensure timely client updates and document flow. • Handle ad-hoc administrative duties and contribute to process improvement initiatives. Requirements • Experience in mortgage broking, banking, or financial services (preferred) • Strong attention to detail and documentation skills • Excellent communication skills (written and verbal) • Ability to manage multiple applications and deadlines • Proficiency in CRM and finance systems-Organized, proactive, and client-focused mindset • Smart, reliable, and able to work both independently and collaboratively. • High level of discretion and responsibility in handling confidential client data. Preferred Skills • Basic understanding of Finance Industries & Real Estate • Previous experience in a finance, lending, or real estate office environment. What We Offer • Opportunity to work closely with experienced Finance Brokers • Exposure to Home Loans, Asset Finance, and Commercial Lending • Supportive and growth-focused work environment • Career development opportunities within the finance industry • Supportive and professional environment with mentoring from senior managers. • Opportunity to learn across multiple divisions — Finance & Real estate industry • Structured training on CRM systems and workflow management. • Competitive salary and growth opportunities within a fast-growing company Benefits • Competitive salary package. • Training and development opportunities. • Friendly and supportive work environment. • Fixed Shift - 6 AM to 2:30 PM • Fixed Weeks Off (All Sundays, and 1st & 3rd Saturdays) Job Type: Full-time Pay: ₹26,000.00 - ₹35,000.00 per month Benefits: • Paid sick time • Paid time off Work Location: In person