Business Analyst – Early Childhood Education (ECE)

At StraighterLine we are on a mission to help students succeed! About Us StraighterLine is the leading provider of high-quality, affordable, online courses that help learners earn college credit and meet their professional goals. Each year, 150,000 learners take one of StraighterLine’s 215 courses to upskill into new careers or earn credit from over 2,000 colleges and universities worldwide. StraighterLine works with institutions and corporate partners to provide their students and employees with flexible education options that allow them to work and learn at their own pace. Visit www.straighterline.com for more information. StraighterLine’s Early Childhood Education division supports educators nationwide through learning management systems, certification platforms, and workforce registries. Some of our platforms are funded and shaped in partnership with state agencies and other public-sector clients. We are seeking a Business Analyst who can independently manage systems and software initiatives, translate business needs into clear requirements, and drive implementation as part of an agile delivery team. This is a client-facing role. You will work directly with external government (B2G) stakeholders who fund and influence portions of our software development, while also partnering closely with internal teams across Engineering, QA, Product, and Operations. The ideal candidate combines strong analytical skills, structured documentation, stakeholder management, and the ability to balance external client needs with internal technical realities. What You’ll Do • Client & Stakeholder Engagement • Serve as a primary point of contact for assigned external government clients • Facilitate requirement-gathering sessions with client stakeholders • Translate contractual, regulatory, and operational needs into actionable system requirements • Communicate delivery status, scope changes, and tradeoffs clearly and professionally • Balance client expectations with technical feasibility and team capacity • Product Responsibilities within Scrum Team • Serve as the requirements owner for a dedicated Scrum team • Prioritize backlog items in alignment with stakeholder needs and funding commitments • Participate actively in sprint planning, refinement, reviews, and retrospectives • Ensure completed work meets business intent and acceptance criteria • Requirements & Systems Analysis • Review, analyze, and evaluate business needs to define scope and objectives • Produce detailed workflows and specifications • Maintain organized documentation in Agile tooling environments (e.g., Jira, Confluence)Serve as liaison between business stakeholders and technical teams • Independently resolve routine issues and escalate higher-risk concerns appropriately • Delivery & Continuous Improvement • Support QA and user acceptance testing • Identify process improvements that enhance clarity and delivery predictability • Contribute to reporting and data-informed decision-making • Proactively identify risks, ambiguities, and dependency conflicts What You’ll Bring • Required • 4–7 years of experience in business analysis, systems analysis, or technical product management • Experience working on moderately complex software initiatives • Strong requirements documentation and backlog management skills • Experience working in Agile/Scrum environments • Experience interacting directly with external clients or stakeholders • Strong written and verbal communication skills, including executive-level communication • Ability to manage competing priorities across internal teams and external clients • Bachelor’s degree or equivalent experience • Nice to Have • Experience formally serving as a Product Owner or Scrum Master in an agile environment • Professional certification in Agile or Scrum • Experience in government (B2G) or public-sector technology projects • Exposure to LMS, EdTech, workforce registry, or compliance-driven systems • Familiarity with SaaS or cloud-based platforms • SQL or reporting familiarity • Experience collaborating with offshore engineering teams What Success Looks Like • Effectively manages backlog priorities across internal and external stakeholders • Builds trusted relationships with government clients • Produces clear, actionable requirements with minimal rework • Ensures sprint commitments align with funded scope and contractual obligations • Balances client satisfaction with sustainable engineering execution • Contributes to predictable delivery and continuous process improvement Working at StraighterLine StraighterLine team members work every day knowing that they are helping learners on their path to employability and career success. We're an inclusive team that fosters collaboration, that trusts and communicates openly. Like our students, we are lifelong learners and strive for excellence in our work. We are committed to bringing innovative solutions to the field - your ideas will never go unheard. And, best of all, we love to celebrate each other's contributions and wins. We also know how important a life outside of work is, and the support that employers can contribute. Our Benefits: Generous time off policies, 13 public holidays. Medical, Dental, and Vision Insurance Coverage (*one option full funded by StraighterLine) 401K Safe Harbor: StraighterLine contributes 3% of your total salary whether you contribute or not Six weeks paid parental leave Free StraighterLine courses for you and your family members We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.