Customer Relationship Manager – Digital Sales

Job Summary We are seeking a dynamic and results-driven Customer Relationship Manager (CRM) – Digital Sales to manage customer relationships, drive online sales growth, and enhance customer engagement through digital channels. The ideal candidate will be responsible for nurturing leads, maintaining long-term customer relationships, and achieving digital revenue targets through effective communication and sales strategies. Key Responsibilities • Manage and maintain relationships with new and existing customers through digital platforms (email, WhatsApp, social media, website inquiries, etc.). • Handle inbound and outbound digital sales inquiries and convert leads into customers. • Develop and execute digital sales strategies to increase revenue and customer retention. • Monitor customer interactions in CRM software and ensure accurate data management. • Address customer queries, complaints, and feedback in a timely and professional manner. • Coordinate with marketing, operations, and technical teams to ensure smooth service delivery. • Track sales performance metrics and prepare regular reports for management. • Identify upselling and cross-selling opportunities to maximize revenue. • Stay updated with digital marketing trends and customer engagement tools. Required Skills & Qualifications • Bachelor’s degree in Business Administration, Marketing, or related field. • 2–5 years of experience in customer relationship management or digital sales. • Strong communication and negotiation skills. • Proficiency in CRM software and digital sales tools. • Good understanding of digital marketing channels and online sales processes. • Customer-focused with excellent problem-solving skills. • Ability to work independently and meet sales targets. Job Type: Full-time Pay: ₹25,000.00 - ₹40,000.00 per month Work Location: In person