eCommerce Customer Support Intern

About Swastike eTrades Swastike eTrades is a growing eCommerce company focused on delivering quality products and seamless customer experiences across multiple online platforms. We operate on leading marketplaces such as Shopify, Amazon, and Flipkart, and are continuously expanding our digital presence and operations. Internship Role: Customer Support Executive We are looking for a Customer Support Executive Intern to join our eCommerce operations team. In this role, you will be responsible for handling incoming customer calls, assisting customers with product-related information, and resolving their order-related queries efficiently. You will also manage outgoing calls, including COD (Cash on Delivery) order confirmations and abandoned cart follow-ups to help improve conversions. Additionally, you will coordinate with shipping and logistics partners to ensure timely dispatch and delivery of orders, while updating order and shipping details in the backend systems. This role will give you hands-on exposure to real-time eCommerce operations and customer handling. Requirements • Bachelor’s degree (completed or pursuing) • Good communication skills in English and Hindi • Basic computer knowledge and ability to handle online systems • Strong problem-solving skills and customer-friendly approach • Willingness to learn and work in a fast-paced environment What You Will Learn & Gain • Practical experience in eCommerce operations and customer support • Exposure to platforms like Shopify, Amazon, and Flipkart • Understanding of order processing, logistics coordination, and backend management • Communication and sales skills through customer interaction • Opportunity to work closely with a growing digital business Stipend & Growth • Monthly stipend of ₹10,000 • Stipend will be increased after 4 months based on performance Job Types: Full-time, Fresher, Internship Contract length: 4 months Pay: ₹9,500.00 - ₹10,000.00 per month Application Question(s): • Please rate your proficiency: Hindi (1–10): _ English (1–10): _ • The stipend for this internship is ₹10,000 per month. Are you comfortable with this? • Are you willing to commute daily to our Borivali West office? Education: • Bachelor's (Required) Work Location: In person