Customer Support Representative

URGENT HIRING – TELECALLER (OFFICE JOB) Location: Rajarhat, About Company: We are fast-growing healthcare and online pharmacy company in India. We provide affordable medicines and healthcare products through our digital platform and dedicated customer support team. This is a stable office-based role with long-term career growth opportunities. Job Responsibilities: Inbound & Outbound Calling – Communicate regularly with customers over phone. Cart Recovery Calling – Follow up with customers who added products to cart but did not complete their orders. Customer Relationship Building – Build trust and maintain long-term customer relationships. Customer Query Support – Handle customer queries related to delivery, payment, and product availability. Daily Reporting – Submit daily performance reports to the Team Leader. Sales Conversion & Target Achievement – Generate orders from assigned leads and achieve monthly targets. Lead Handling & Follow-up – Properly manage and follow up on company-provided data. Product & Offer Explanation – Clearly explain medicines, healthcare products, and ongoing offers to customers. Repeat Order Promotion – Encourage existing customers to place repeat orders. CRM & Data Update – Update call details and customer information in the system. Qualification: 12th Pass / Graduate Basic Computer Knowledge Required Experience: Freshers can also apply Sales experience is an advantage Language Required: Bengali & Hindi Mandatory, Basic English Preferred Job Details: Full-Time Office Job 6 Days Working 1 Weekly Off Salary & Benefits: ₹12,000 – ₹15,000 per month (Based on experience) Yearly Bonus (Payable during Durga Puja) PF & ESIC Benefits Gratuity & Paid Leave Interested candidates can send their CV or call: HR Name: Rakhi Contact Number: 9211449015 Job Types: Full-time, Permanent, Fresher Pay: ₹12,000.00 - ₹15,000.00 per month Benefits: • Health insurance • Provident Fund Work Location: In person