Customer Service Executive - Hybrid Network Services Customer Service Operations

Job Description - 24X7 Monitoring of network events, alarms and ticket creation - Alarms filteration and Ticket raising based on business rules - Ticket co-relations and assignment to correct resolver group - Perform Alarm-Event correlation, Service Impact Assessment - Notify Retail/Wholesale Service Provider of incidents - outage notifications - Support and execute the Real Time Change Management (Planned Outage) process - Maintain Work logs for each tickets 2-4 Years of experience in: - Basic Telecommunications network understanding - Basic Knowledge of Access Technologies (FTTx and HFC) - Understanding of alarms and ability to identify service impact - Good written English and communications skills - Netcool, Remedy, E6000 (CMTS), , NxT, Tableau, knowledge preferred - Should have fair understand of Broadband network and ability to identify faulty segment (Access, Backhaul, Core etc.) Shift 24 x7 rotational shift including Australia business hours shift from 2:30AM to 11:30AM