Duty Manager

Job Description – Spa Manager, Duty Manager, Operations Manager, Store Manager| Tattva Wellness Spa – India’s largest wellness services brand Position: Duty Manager About Tattva Wellness: Tattva Spa is the largest & the most trusted wellness spa and beauty services brands in India, with a mission to rejuvenate people’s lives. Tattva offers premium spa and salon services through 105+ spas at hotel, resort & airport locations across 40+ cities in India. We are dedicated towards alleviating stress from people’s lives helping them “Live more – Do more”. Tattva has steadily grown to become India’s largest chain of spas with over 700 employees and serviced over 1,000,000+ guests across the city and resort locations all over India – with a presence across all major cities like Bangalore, Hyderabad, Mumbai, Pune, Delhi, Gurgaon, Noida, Goa, Ahmedabad, Guwahati among others. Website: www.tattvaspa.com Responsibilities: • Ensure smooth business operations at the outlet; with a keen eye on quality & adherence to SOP’s • Excellent hospitality, guest servicing and escalation handling & management • Ensure brand guidelines & operating standards are followed at all times, with an audit score of 85% + • Enhance revenue from services, memberships and other products to achieve budgets • Increase guest engagement for upselling and high quality reviews & feedback • Making daily & monthly MIS reports as per systems & software provided • Maintain high standards of ethics. • Develop & train team members and continuously upskill them Experience and desirables: • Graduate / MBA / Diploma in Hotel management / Aviation / Sales & Marketing / Retail Management • Experience in Spa, Salon, Retail, F&B, Hospitality, Hotels & QSR preferred • Should possess excellent communication skills, while maintaining high standards of hospitality • Strong customer relationship skills • Team player with high degree of empathy What’s on Offer: ▪ An environment with immense opportunity to grow as a professional ▪ An opportunity to nurture and implement creative ideas ▪ Leadership development with an opportunity to take on larger roles in as less as 24 months ▪ Cross-functional / general management exposure