Customer Support- US Voice Technical process (Zirakpur location)

Job Title: Customer Support - USA Voice Technical Process Job location: Zirakpur Night Shift: Monday to Friday 9pm to 6am (without cabs) Experience required: 1-3 yrs should be in technical voice US process (MANDATORY) Key Responsibilities Handle inbound calls for US customers, provide troubleshooting with the help of remote access tools & ensure high customer satisfaction with excellent communication skills for support like • Printer troubleshooting • Router configuration • Windows support • Mac support Required Skills: • 1–3 years of experience in Customer Support / Retention / Tech Support / Sales • Strong English communication skills (verbal & listening) • Experience handling US customers (must) • Basic understanding of technical troubleshooting (printer, router, windows) • Ability to handle objections politely • Customer-focused mindset with problem-solving skills • Comfortable working in night shifs / US time zone (9pm to 6am) • Ability to work under pressure and performance metrics Preferred Skills: • Min 1 - max 3 yrs experience in TECHNICAL US VOICE process is mandatory • Must have experience in taking international calls with USA & Canadian customers • Excellent communication skills is MUST as its USA process • Remote access tools exp like any desk, ultra viewer & team viewer • International BPO technical experience is MUST Contact Us: +91-XXXXXXXXXX or hr.tcconsultancy@gmail.com Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Work Location: In person