Non-Voice Process (Process Associate/Analyst) (India)

As a Process Analyst, you will be responsible for handling back-office operations, data analysis, and process improvement initiatives. The role focuses on accuracy, problem-solving, and ensuring smooth business operations without direct voice interaction with customers. Key Responsibilities - Purchasing, vendor management, data validation, and reporting with high accuracy. - Analyze process performance metrics and highlight areas for improvement. - Collaborate with cross-functional teams to resolve issues within SLAs. - Prepare and maintain process documentation and standard operating procedures (SOPs). - Provide insights and recommendations to enhance process efficiency. Requirements - Graduate (preferred: Business, IT, or related fields). - Strong written communication and documentation skills. - Good analytical, logical reasoning, and problem-solving abilities. - Proficiency in MS Office (Excel, Word, PowerPoint) and ticketing/CRM tools. - Prior experience in non-voice/customer support or process analyst roles preferred. Job Type: Full-time Pay: ₹209,777.42 - ₹650,559.23 per year Perks: - Health insurance - Paid sick time Ability to commute/relocate: - Zirakpur, Punjab: Reliably commute or planning to relocate before starting work (Preferred) Education: - Bachelor's (Preferred) Language: - English (Preferred) Shift availability: - Night Shift (Preferred) Work Location: In person