Technical Support Engineer for a Web/Mobile application for US Company

You will work closely with Client Success and support them by providing Tier-2 client support for software technical issues and work with Engineering department to debug and resolve the issues. RESPONSIBILITIES: • Provide technical support to internal and external users including customer service teams as well as clients and partners • Communication and coordination of feedback and inputs to the development team, mostly based in India • Assist QA lead with QA activities • Troubleshooting technical issues with minimal support from the development team • Speaking to internal and external customers to quickly get to the root of their problem • Propose workarounds to customers when the fix will take time to be released • Providing timely and accurate customer feedback • Following up with clients to ensure the problem is resolved • Supporting the roll-out of new applications • Providing support in the form of procedural documentation • Managing multiple cases at one time. • Testing and evaluating new releases • Propose new ideas and out-of-the-box solutions for a smooth operational process REQUIREMENTS: • Bachelor’s degree in computer science or information technology • Work during the US hours (9 am to 6 pm central time) • 3 to 5 Years of experience with tech support for a web-based business application along with a Mobile interface • Working knowledge with Linux, Java, JavaScript (React) MySQL, AWS • Proficiency in browser-based debugging, JSON format, REST API’s, database queries and logs • Experience with remote desktop applications and help desk software • Experience in ticket management tools like Clickup, Jira, Trello etc. • Experience in texting and communication-based applications is a plus • Certifications in Linux, Java, Web development, AWS are desirable but not required • Experience in using AI tools for day-to-day tasks • Have a development mindset to quickly scale into a developer with minimal training • Attention to detail and good problem-solving skills • Excellent interpersonal skills • Good written and verbal communication COMPENSATION: • Market-rate salary commensurate with experience & skills ABOUT THE COMPANY Textellent is a fast-growing, high-tech company with a unique, patented Personalized Texting service (US Patent 9,756,487). We have won awards from Gartner, Sourceforge, SoftwareSuggest and others. Come join this exciting and fast-growing start-up and enter this evolving and exciting new field of business communication!