Java Analyst

Job Title: Java Lead Analyst – Tier 2 (Payments / Production Support) Job Summary We are seeking a highly skilled Lead Analyst (Tier 2) with strong expertise in Java-based applications, payment processing systems, and production support. The ideal candidate will work closely with clients and cross-functional teams to troubleshoot, analyse, and resolve complex production issues in payment environments, ensuring high system availability and customer satisfaction. Key Responsibilities Technical Support & Troubleshooting • Provide Tier 2 technical support for payment applications and systems, handling complex issues escalated from Tier 1 support. • Analyse application logs, APIs, and system behaviour to identify and resolve defects, performance issues, and transaction failures. • Perform root cause analysis (RCA) for production incidents and implement fixes or coordinate with development teams for permanent resolution. • Monitor production environments using tools such as Splunk, dashboards, and alerting systems to proactively identify issues. Application & API Support • Read, understand, and troubleshoot Java-based applications and APIs. • Analyse API requests/responses, error codes, and integration issues between payment systems, terminals, and third-party services. • Basic working knowledge of Python or other programming languages is an added advantage for scripting, automation, or log analysis. Payment Systems & Terminals • Provide technical support for payment processing terminals, SDKs, and systems, including Android-based POS solutions. • Experience with WizardPOS, Android terminals, or similar payment devices is a strong plus. • Support terminal configuration, onboarding, transaction issues, and connectivity problems using Terminal Management Systems (TMS) such as Charge Anywhere. Payment Domain Expertise • Demonstrate strong understanding of the payments domain, including: • Card Present (CP) and Card Not Present (CNP) transactions • End-to-end transaction lifecycle (authorization, capture, settlement, refunds, chargebacks) • Common payment errors, declines, and reconciliation issues • Work closely with internal teams and payment partners to resolve transaction-level issues efficiently. Client Interaction & Stakeholder Management • Work directly with clients to understand issues, gather technical details, and provide clear updates and resolutions. • Act as a technical point of contact during incidents, ensuring professional communication and timely follow-ups. • Collaborate with development, infrastructure, QA, and third-party vendors for issue resolution. Tools & Technologies • Use Jira for incident tracking, defect management, and coordination with engineering teams. • Work with cloud platforms such as AWS and Azure for application support, monitoring, and troubleshooting. • Support databases and backend systems by quickly learning schemas, data flows, and system dependencies. Production Support & Monitoring • Monitor live systems, investigate alerts, and take immediate action to minimize downtime. • Document incidents, RCA findings, and preventive measures to improve system stability. Work Schedule • Must be willing to work in the Mountain Time Zone (MT) (6:30 PM IST to 2:30 AM IST) and support business-critical operations during those hours. Required Skills & Qualifications • Strong hands-on experience with Java and ability to read and understand APIs. • Experience in Tier 2 technical support or production support roles. • Solid knowledge of payment processing systems and payment domain concepts. • Experience supporting POS terminals, SDKs, and Android-based payment devices. • Hands-on experience with Splunk, Jira, AWS, and Azure. • Proven experience in production issue analysis, RCA, and bug fixes. • Excellent communication skills with the ability to work directly with clients. Nice to Have • Knowledge of Python or scripting languages for automation or diagnostics. • Experience with Charge Anywhere TMS or similar terminal management platforms. • Prior experience supporting high-volume, real-time transaction systems.