Customer Service Representative

Job Summary We are looking for a customer-focused professional to manage walk-in customers at our Area Office, handle service requests, resolve complaints, and ensure excellent customer experience. Key Responsibilities • Handle walk-in customers and resolve queries/complaints • Provide information on loan accounts, NOC, RC, refunds, etc. • Ensure timely resolution and follow-ups for customer issues • Update customer interactions in CRM • Promote self-service channels and cross-sell / Insta Card eligibility • Coordinate with Sales, Collections & internal teams • Prepare MIS / reports and share customer feedback Eligibility • Graduate (BBA/B.Com/B.Sc) preferred • 13 years experience in face-to-face customer handling / service role • Good communication skills in English & local language • Basic knowledge of MS Office & CRM systems Skills Required • Customer handling & grievance management • Communication & problem-solving skills • CRM, MIS & reporting • Ability to work in a fast-paced environment