Senior Specialist, Quality Management

Our vision is to be a leading public university of technology recognised for our global impact. We are a dynamic and innovative university, ranked by the Times Higher Education as Australia’s top young university, and located centrally in one of the world’s most liveable cities. With a culturally diverse campus life and extensive international exchange and research programs, UTS prepares graduates for the workplaces of today and tomorrow. About you UTS Library is looking for a highly capable, curious professional who enjoys understanding how complex business and client services work, using evidence to make them better. We’re looking for someone who is confident engaging with people across an organisation, can ask thoughtful questions, join the dots between conversations, documents and data, and turn that insight into clear reporting and recommend practical improvements. Our ideal candidate has a strong administrative capability, alongside a genuine aptitude for data analysis and measurement who enjoys working independently and contributing to quality management and continuous improvement in a collaborative tertiary education environment. About the UTS Library Central to the UTS experience and located at the heart of the city campus in one of the world’s top young universities, we provide welcoming spaces and services for students and staff to discover and share knowledge, and to learn and explore together. We play a vital role in preparing students for a lifetime of learning and supporting staff as they increase the global impact of their research. See it for yourself in this short video: uts.ac/librarywelcome Why work with us? • Be part of a team of creative, committed experts • Enjoy flexible working conditions • Learn new skills – continued staff development is a personal focus we are proud of • Broaden your experiences – we never shy away from piloting new ideas to ensure we meet the demands of the dynamic world of higher education • Join a great workplace culture – we work onsite at least three days per week in an outstanding location and collaborate on a range of projects across the Library and University. Why your role is important This role plays a critical part in ensuring the Library’s services and operations are well understood, well governed and continuously improving. By gathering information through data, research and engagement with staff, the Senior Specialist, Quality Management provides the evidence needed to monitor performance, meet governance requirements and support informed decision-making. Over the fixed-term period, the role helps strengthen quality management frameworks and embeds a more consistent, data-driven approach to understanding how services operate and where improvements can be made, supporting both day-to-day effectiveness and longer-term service quality. This is a key role within the Operations and Quality department, supporting the effective coordination of quality assurance, governance and operational performance across the Library. Working closely with the Operations and Quality Manager, the role connects data, systems and people across functions such as finance, HR, records management, risk and service delivery. By gathering, analysing and reporting on key operational and service information, the role helps the department maintain strong governance, meet compliance requirements and enable continuous improvement, ensuring the Library’s operations are well supported and aligned with institutional priorities. If successful in applying for this role, your key responsibilities will be: • Work independently to optimise service provision by applying expertise to solve complex problems • Proactively contribute to and/or manage projects involving changes related to Library functions which may impact on other areas of the institution • Apply detailed knowledge of Library and University policy, processes and systems and the interrelationships operating within the University to assist in supporting projects, managing team responsibilities and general Library function. • Actively build and maintain relationships with internal and external stakeholders in order to work effectively across multi-disciplinary projects to enhance and improve the Library’s service provision to clients • Optimise the development, implementation and ongoing maintenance of data analytics/visualisation (or other quality management tools) to ensure reporting on Library functions and client satisfaction is accurate and high quality • Monitor and measure operational functions of the Library (including human resources, finance, workspace management, records management, WHS and risk management) to ensure unit compliance with UTS governance • Deputise for supervisor as required With examples, please outline in a separate document (maximum 2 pages), how you meet the following key selection criteria: 1. Excellent interpersonal, verbal and written communication skills that enable effective engagement, collaboration and partnership building with internal and external stakeholders in both face-to-face and online environments. 2. Demonstrated contribution to major projects, working effectively under pressure, balancing multiple priorities to ensure Library and University goals are met, timelines are realised, and outcomes are delivered. 3. Extensive experience contributing to a positive team environment and working collaboratively and independently to achieve department and Library goals 4. Demonstrated experience and understanding in analysing large datasets and delivering key information using data visualisation tools for continuous improvement 5. Understanding and experience in administration and quality assurance, preferably within the Higher Education sector Remuneration & Benefits Base Salary Range: $107,402 - $118,813 pa (HEW 7) This role attracts 17% superannuation (pension) in addition to the base salary. UTS staff also benefit from a wide range of Employee Benefits include flexible work practices, child care centres, generous parental leave and salary packaging opportunities. This position is full-time and appointment will be made on a fixed term basis from March 2026 to January 2027. How To Apply For the full list of the selection criteria and role responsibilities please click the apply link and download the Position Description from the link below. You are required to address the selection criteria in your submission in a separate document - preferably no more than 2 x A4 pages along with your resume and cover letter. For information to assist you with compiling statements to answer the selection criteria, please visit Answering Selection Criteria Only those applications submitted via the UTS online recruitment system will be accepted. Current UTS employees should apply through their UTS Employee Self Service function. The preferred browser while applying is Microsoft Edge. Please ensure that the file name for each document submitted includes IRC332204 and your name. Specific enquiries or issues with your application may be directed to the UTS Recruitment Team at recruitment@uts.edu.au Closing Date: Sunday, 1st March 2026 at 11:59pm (AEST) Applicants must have current and valid work rights in Australia. Accessibility Please note: If you have a disability that requires adjustment to the recruitment process or an alternative application pathway please contact recruitment@uts.edu.au for assistance. At UTS, the concepts of equity and social justice are key to our core and purpose – we are recognised widely as supporting inclusivity and valuing diversity through our Wingara Indigenous Employment Strategy, Social Impact Framework and UTS Access and Inclusion Plan. Cited as a WGEA Employer of Choice since the inception of the award, we are now among the first Australian institutions to receive the Athena SWAN Bronze Accreditation for our commitment to action addressing gender equity in the STEMM disciplines.