Japanese Translator

Job Title Voice Customer Experience – Japanese (N2) Work Mode On-site Shift 24/7 Rotational Shifts Job Summary We are looking for a Japanese language–proficient (JLPT N2) professional to join our Voice Customer Support team in Gurugram. The role involves handling inbound/outbound voice interactions with Japanese-speaking customers, ensuring excellent customer experience and timely resolution of queries. Key Responsibilities • Handle voice-based customer support for Japanese-speaking clients • Respond to customer inquiries, complaints, and service requests professionally • Provide accurate information and solutions while adhering to SLA and quality standards • Document customer interactions clearly in internal systems • Coordinate with internal teams for issue resolution when required • Maintain high standards of customer satisfaction and compliance Required Skills & Qualifications • Strong verbal communication skills in Japanese and English • Experience in voice customer support / BPO / contact center preferred • Ability to work in a 24/7 rotational shift environment • Customer-focused mindset with good problem-solving skills • Basic computer proficiency and familiarity with CRM tools Preferred Experience • 1–5 years of experience in international voice support • Prior experience handling Japanese clients or processes • Night shift allowance (as applicable) • Cab facility (as per company policy) • Health insurance and statutory benefits Notice Period Immediate to 30 days preferred Seniority level Associate Employment type Full-time Job function Customer Service Industries Business Consulting and Services and IT Services and IT Consulting