ITI Polytechnic Engineer (Fresher)

Job Title: Trainee – Field Service Engineer (IT Hardware Infrastructure) Location: Trivandrum, Kerala Department: Service & Support / IT Operations Reporting To: Service Manager / Regional Support Lead Employment Type: Full-time / Internship / Contract (as applicable) Job Summary: We are looking for a Trainee – Field Service Engineer to join our technical support team and assist with on-site installation, maintenance, and troubleshooting of IT hardware infrastructure. This role is ideal for candidates with a strong interest in IT hardware, field service operations, and hands-on technical support. You will gain practical experience by supporting client infrastructure, learning from experienced engineers, and growing into an independent support role. Key Responsibilities: • Assist in the installation, configuration, and maintenance of IT hardware such as desktops, laptops, printers, servers, routers, switches, and UPS systems. • Support troubleshooting of hardware faults at client sites under the guidance of senior engineers. • Perform basic diagnostics and preventive maintenance to ensure system uptime and reliability. • Maintain records of service calls, equipment history, and customer interactions. • Ensure proper handling and documentation of service tools, spare parts, and assets. • Adhere to defined SOPs, service protocols, and safety standards while on-site. • Provide clear updates to clients regarding service progress, timelines, and next steps. • Assist with hardware upgrades, imaging, and basic network connectivity checks. • Work with the service coordinator and technical team to plan site visits and service schedules. • Participate in training sessions to build knowledge and stay updated with evolving technologies. Requirements: • Diploma / Bachelor's degree in Computer Science, IT, Electronics, or a related field. • Basic understanding of computer hardware components and peripherals. • Willingness to travel to client locations as part of the job. • Good communication and customer-handling skills. • Ability to follow instructions and work independently on assigned tasks. • Strong interest in IT hardware, systems, and field-based work. • Possession of a valid driving license is preferred (if field mobility is expected). Preferred Skills: • Familiarity with Windows OS installation, basic networking, BIOS setup, and driver updates. • Exposure to ticketing systems or helpdesk tools is a plus. • Certifications like A+, N+, or any basic hardware training will be an advantage. Job Types: Full-time, Fresher Pay: ₹12,000.00 - ₹15,000.00 per month Benefits: • Cell phone reimbursement • Health insurance • Paid sick time • Provident Fund Work Location: In person