Customer Care Representative

JOB RESPONSIBILITIES: - They are responsible for the following duties and responsibilities: • Responding promptly to customer inquiries through various channels such as phone, email, and social media • Understanding customer needs and providing appropriate solutions and attention • Providing feedback on the efficiency of the customer service process and contributing to the development of customer service policies and procedures • Ensuring customer satisfaction & providing professional customer support Requirements: • Graduate or Under-graduate • Strong communication and presentation skills • Fluent in English • Rotational shifts, rotational off • Knowledge on MS word, excel