Head of Operations

1) Business Growth & Sales Performance  PAN India store performance (sales, profitability, KPIs) and deliver monthly/quarterly targets.  Drive store-level sales initiatives, local marketing execution in coordination with marketing team.  Improve Average Ticket Size, Add-on %, Conversion, Repeat customer experience, and peak-hour sales.  Monitor competition and market trends; implement operational strategies accordingly. 2) Operational Excellence & SOP Implementation  Ensure strict adherence to Burger Farm SOPs/SOC across stores (FOH/BOH, kitchen, service, hygiene, equipment).  Standardize daily routines: shift planning, deployment, opening/closing, QSC checks, product holding, wastage control.  Implement continuous improvement projects for speed of service, order accuracy, guest complaints reduction.  Ensure effective store checklists, logbooks, CAPA (Corrective & Preventive Actions) and compliance. 3) Quality, Food Safety, Hygiene & Audit Readiness  Ensure compliance with FSSAI, hygiene standards, internal audits, third-party audits.  Own food safety processes: temperature logs, storage standards, pest control, sanitation SOPs.  Implement audit score improvement plan and ensure zero critical non-compliance. 4) Profitability, Cost Control & P&L Ownership  Own store P&L delivery: COGS, wastage, manpower cost, utilities, repairs & maintenance.  Drive wastage reduction and margin improvement through process discipline and training.  Approve and control store-level expenses; ensure vendor/maintenance cost optimization.  Analyze dashboards and ensure corrective action plans for underperforming stores. 5) Manpower Planning, Productivity & People Leadership  Build a high-performance culture: accountability, discipline, motivation, and leadership pipeline.  Manpower planning: ensure adequate staffing, productivity, attrition control and succession.  Work closely with HR for hiring forecasts, training plans, performance management and engagement.  Ensure strong control on rosters, attendance discipline, leave planning, and employee behavior standards.  Conduct reviews with Area Managers/RMs and coach them on execution. 6) Training & Capability Building (with L&D)  Drive training frameworks: induction, skill training, SOP refreshers, and leadership training for RMs/Shift leads.  Ensure certification compliance: food safety, hygiene, equipment handling, customer handling.  Monitor training effectiveness through audits, mystery checks, and KPI uplift. 7) Customer Experience & Complaint Resolution  Ensure consistent brand experience across all outlets.  Own complaint escalation handling and closure within defined TAT.  Implement systems to improve guest satisfaction: feedback loops, service recovery, team coaching. 8) New Store Opening (NSO) & Expansion Support  Lead operational readiness for NSOs: recruitment, training, pre-opening checklists, dry runs, launch plan.  Ensure smooth stabilization of new stores within defined timelines.  Coordinate with Projects/IT/HR/SCM/Training/Marketing during NSO execution. 9) Supply Chain & Inventory Control (with SCM)  Ensure strong coordination with SCM for forecasting, ordering discipline, stock availability.  Reduce stock variance, pilferage, expiry, and ensure FIFO/FEFO implementation.  Maintain inventory accuracy and enforce cycle counts and stock audits. 10) MIS, Reviews & Governance  Publish weekly/monthly MIS for leadership: sales, audits, manpower, complaints, wastage, attrition, closures.  Conduct periodic governance calls: daily reviews, weekly performance reviews, monthly business reviews.  Use data-driven decision making and enforce store-level accountability. Note:  10–15+ years in QSR / Restaurant chain operations, with multi-unit leadership.  Must have handled PAN India / multi-city operations with strong governance. Job Types: Full-time, Permanent Pay: ₹1,000,000.00 - ₹1,300,000.00 per year Benefits: • Health insurance • Paid sick time • Provident Fund Ability to commute/relocate: • Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Preferred) Education: • Master's (Preferred) Experience: • QSR: 10 years (Required) Work Location: In person