ServiceNow Service Desk & Administrator

We are looking for an experienced ServiceNow Service Desk & Administrator to join our team. The ideal candidate will have strong hands-on experience in ServiceNow administration, ITSM modules, and Service Desk operations. This role involves configuring, managing, and supporting the ServiceNow platform while ensuring efficient IT service delivery. Key Responsibilities ✔ Administer, configure, and maintain ServiceNow ITSM modules such as Incident, Problem, Change, Request, Knowledge, CMDB, and Asset Management. ✔ Provide L2/L3 support for ServiceNow platform issues and ensure timely incident resolution. ✔ Configure business rules, client scripts, UI policies, workflows, notifications, and forms. ✔ Manage user roles, groups, ACLs, and security rules. ✔ Support Service Desk operations, including ticket triage, prioritization, and escalation. ✔ Perform platform upgrades, patches, and testing activities. ✔ Maintain technical documentation and user guides. ✔ Ensure ITIL best practices are followed across ServiceNow processes. Required Qualifications Bachelor’s degree in Computer Science / Information Technology or related field. ✔ 5+ years of experience in ServiceNow administration and Service Desk support. ✔ Strong experience with ITSM modules – Incident, Problem, Change, Request, Knowledge, CMDB. ✔ Hands-on experience with JavaScript and Glide API scripting. ✔ Knowledge of ITIL framework and service management best practices. ✔ Experience with ServiceNow integrations (REST, SOAP, LDAP, Active Directory ). Job Type: Full-time Pay: ₹167,781.86 - ₹802,294.32 per year Benefits: • Health insurance Work Location: In person