We are seeking a Customer Service Associate to join our team and provide excellent support to our customers. The ideal candidate will have strong communication skills, a problem-solving mindset, and a dedication to delivering a positive customer experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or social media in a professional and timely manner.

• Assist customers with product or service questions, issues, and requests.

• Maintain accurate records of customer interactions and transactions.

• Resolve customer complaints efficiently while ensuring a positive experience.

• Collaborate with internal teams to escalate and resolve complex issues.

• Provide feedback to management on recurring issues and opportunities for improvement.

• Follow company policies, procedures, and quality standards.

• Maintain knowledge of products, services, and promotions to assist customers effectively.

Requirements:

• High school diploma or equivalent; Bachelor’s degree preferred.

• Proven experience in customer service or a related field is a plus.

• Excellent communication and interpersonal skills.

• Strong problem-solving and conflict resolution abilities.

• Proficiency in MS Office and customer service software (CRM tools).

• Ability to work independently and as part of a team.

• Patience, empathy, and a customer-first attitude.