Deputy Manager – Transactional Quality, OTC

Job Description: • Should be well versed with the Finance & Accounting functional knowledge in PTP/ OTC/RTR. • Understand the overall flow of the F&A business and should be well versed with the entire cycle of domain. • Should be able to communicate with the client and internal stakeholder. • Maturity in handling customers and work in a multi culture/process environment. • Should have good working knowledge of Transaction Quality systems, tools and technologies, End to end domain knowledge. • Drive continuous improvement projects, Brainwave ideas, Kaizen to improve current process performance. • Need to have ability to train and mentor on multiple quality & improvement concepts, areas and projects. • Daily, Weekly & Monthly reporting. • Manage and lead a team of Quality resources and managers to drive accuracy and SLA compliance for current processes. • Ensure adherence to defined SLAs, processes are compliant from risk perspective, continuous reduction in errors and customer escalations. • Driving VOC and CSAT actionable across the teams, verticals, locations and maintain or improve the scores. • Providing effective feedback to all processers. • Working on Bottom performers to bring them up. • Drive quality related activities - Calibrations with clients & internal team, FMEA, Risk & Compliance practices. • Actively involved in internal meetings/client meetings/customer reviews/stakeholder meetings from performance & CSAT improvement perspective. Requirements: • Should be well versed with the Finance & Accounting functional knowledge in PTP/ OTC/RTR. • Understand the overall flow of the F&A business and should be well versed with the entire cycle of domain. • Should be able to communicate with the client and internal stakeholder. • Maturity in handling customers and work in a multi culture/process environment. • Should have good working knowledge of Transaction Quality systems, tools and technologies, End to end domain knowledge. • Drive continuous improvement projects, Brainwave ideas, Kaizen to improve current process performance. • Need to have ability to train and mentor on multiple quality & improvement concepts, areas and projects. • Daily, Weekly & Monthly reporting. • Manage and lead a team of Quality resources and managers to drive accuracy and SLA compliance for current processes. • Ensure adherence to defined SLAs, processes are compliant from risk perspective, continuous reduction in errors and customer escalations. • Driving VOC and CSAT actionable across the teams, verticals, locations and maintain or improve the scores. • Providing effective feedback to all processers. • Working on Bottom performers to bring them up. • Drive quality related activities - Calibrations with clients & internal team, FMEA, Risk & Compliance practices. • Actively involved in internal meetings/client meetings/customer reviews/stakeholder meetings from performance & CSAT improvement perspective. • Worked in OTC team having Accounts Receivable process knowledge. • Knowledge of Cash Applications. • Knowledge of Customer Creations. • Knowledge of Invoicing. • Knowledge of OTC domain in Media and Entertainment business. • Good Communication Skills ( Internal and External ) • Analytical Skills. • Proficiency in MS Office. • Stakeholder Management. • Strong OTC domain knowledge. • Accuracy & integrity in data handling. • Ability to work with people and teams of diversified / different priorities. • Business intelligence and strong result orientation. • Very resilient and lateral thinking capability & experience in advance quality planning. • Strong stake holder and relationship management skills and dealing with senior team members. • Highly self-motivated, proactive and eager to develop new capabilities in evolving role. Benefits: • Flexible work arrangements