Customer Service Executive (CSE)

CUSTOMER SERVICE EXECUTIVE Hire Help (Workforce Connect India Private Limited) Gurugram, India | On-site | Full-time We are a startup on a mission. Hire Help is building India's most trusted platform for families to find verified, reliable domestic help. We are early in our journey, growing fast, and looking for people who want to grow with us. Every family that comes to Hire Help is looking for someone they can trust in their home. Your job is to make sure they feel that trust from the very first conversation they have with us. If you are someone who genuinely enjoys helping people, stays calm when things get complicated, and takes pride in leaving every interaction better than you found it, we would love to have you on our team. THE ROLE As a Customer Service Executive, you will be the first voice a customer hears and often the last one they remember. You will guide families through one of the most personal decisions they make, finding the right person to care for their home and loved ones. It is not just a support role. It is a relationship role. At a startup like ours, no two days look the same. You will wear multiple hats, solve real problems, and see the direct impact of your work. If that excites you more than it intimidates you, you are exactly who we are looking for. WHAT YOUR DAY LOOKS LIKE • Handling inbound and outbound calls, WhatsApp messages, and emails from customers and service partners • Helping customers understand their subscription options and walking them through the booking process step by step • Guiding families in selecting the right nanny, house help, cook, or babysitter based on their needs • Coordinating with the operations team to ensure smooth onboarding for every customer • Following up on pending cases and making sure no customer is left waiting without an update • Resolving concerns related to profiles, replacements, and service delays with patience and ownership • Maintaining accurate records and keeping the CRM updated at all times • Working with internal teams to flag issues, improve processes, and deliver a better customer experience WHAT WE ARE LOOKING FOR • 1 to 3 years of experience in a customer service or support role. Freshers with strong communication skills are welcome to apply • Fluent in English and Hindi. Any additional language is a definite plus • Someone who listens before they speak and solves before they escalate • Comfortable working with CRM tools, Google Sheets, and WhatsApp Business • Able to handle a high volume of queries without losing quality or composure • Detail-oriented, reliable, and genuinely empathetic • Someone who is comfortable with the energy of a fast-moving startup environment WHAT YOU GET IN RETURN • Competitive salary with performance-based incentives • Real ownership and visibility from day one, not years down the line • Fast-tracked growth in a company that is scaling quickly • A small, close-knit team where your voice actually gets heard • The chance to do work that genuinely impacts families across India This is not a call center job. It is a chance to be part of something being built from the ground up, and to be the reason a customer feels confident, cared for, and heard. If that matters to you, we want to talk. Job Types: Full-time, Permanent Pay: ₹200,000.00 - ₹300,000.00 per year Benefits: • Health insurance • Paid sick time • Paid time off • Provident Fund Work Location: In person