Customer Support Executive | Domestic Bpo/ Marathi / Malayalam / Voice (Gurugram)

Key Responsibilities: - Handle inbound and outbound customer calls in Marathi or Malayalam to resolve queries, complaints, and requests. - Provide accurate product/service information, troubleshoot customer issues, and offer solutions in real-time. - Maintain a positive, skilled, and empathetic attitude in every customer interaction. - Record and document customer interactions, complaints, and feedback in the system. - Follow up with customers to ensure satisfaction and resolve any outstanding issues. - Escalate complex or unresolved issues to the appropriate team for further action. - Collaborate with team members and supervisors to ensure seamless customer support. - Assist in achieving team and company performance metrics such as call handling time, first-call resolution, and customer satisfaction. - Ensure adherence to company policies, guidelines, and service standards. - Promote and upsell products or services to customers when appropriate. Skills: Problem Solving, Customer Support, Active Listening, Voice Process, Communication Experience: 0.00-4.00 Years