Telecaller - (NGO / Social Sector)

Telecaller - Social Sector (NGO) Experience: 1-2 yrs Location: Mumbai, Maharashtra About the Role The Telecaller will handle outbound and inbound calls to support project activities, data collection, follow-ups, and coordination. The role requires clear communication, accurate information sharing, and proper call documentation. Key Responsibilities • Make outbound calls to beneficiaries, candidates, or stakeholders as per assigned lists • Handle inbound calls and respond to basic queries • Share correct information related to programs, services, or activities • Conduct follow-up calls and reminders as required • Maintain call records, responses, and basic MIS entries • Coordinate with internal teams based on call outcomes • Escalate concerns or issues to the reporting manager when required Qualification and Experience • Graduate in any discipline • 1–2 years of experience in telecalling, customer support, or coordination roles Required Skills • Fluency in Hindi, English, and Marathi • Good verbal communication and listening skills • Basic computer knowledge and data entry skills • Ability to follow call scripts and reporting formats • Patient, polite, and professional approach Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹250,000.00 per month Ability to commute/relocate: • Marol, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred) Language: • Hindi (Required) • Marathi (Required) • English (Required) Location: • Marol, Mumbai, Maharashtra (Preferred) Work Location: In person