Senior Lead Sales – E-commerce

Job Summary We are seeking an experienced and results-driven Senior Lead Sales – E-commerce to drive revenue growth through advanced upselling and cross-selling strategies while strengthening customer support operations. The role requires strong leadership, deep understanding of e-commerce processes, and the ability to improve conversion rates and customer satisfaction. Key Responsibilities • Lead and manage the e-commerce sales and customer support team to maximize conversions and average order value. • Design and implement upselling and cross-selling strategies across inbound and outbound customer interactions. • Handle high-value and escalated customer queries related to orders, payments, returns, and deliveries. • Analyze customer behavior, sales data, and conversion trends to improve sales performance. • Drive repeat purchases and customer retention through structured follow-ups and engagement plans. • Coordinate with marketing, warehouse, and logistics teams to ensure seamless order fulfillment. • Monitor KPIs such as conversion rate, average order value (AOV), CSAT, and revenue per customer. • Train, mentor, and evaluate team members on sales techniques and service quality. • Ensure CRM, order management systems, and customer communication tools are updated and optimized. • Contribute to pricing, promotions, and campaign strategies to boost sales. Skills & Qualifications • Graduate/Postgraduate in any discipline (MBA preferred). • 5+ years of experience in e-commerce sales, telesales, or customer success roles. • Proven track record of achieving and exceeding sales targets. • Strong leadership and team management skills. • Excellent communication, negotiation, and relationship-building abilities. • Hands-on experience with e-commerce platforms (Shopify, Magento, Amazon Seller Central, Flipkart, etc.). • Strong analytical and reporting skills. • Customer-first mindset with a commercial approach. Key Competencies • Strategic sales planning • Team leadership & coaching • Data-driven decision making • Problem solving & escalation management • Process improvement What We Offer • Competitive salary with performance-linked incentives • Opportunity to lead and scale the e-commerce sales function • Career growth into Head of Sales / E-commerce Operations • Dynamic and collaborative work environment Pay: ₹50,000.00 - ₹150,000.00 per month Benefits: • Health insurance • Provident Fund Work Location: In person