Academic Telecaller

Academic Telecaller

Job Description:

• Scholartude Web Education is looking for a confident and enthusiastic Telecaller to connect with prospective students and parents and promote our academic programs.
• As a Telecaller, you will be the primary voice of the organization — responsible for sharing course information, generating interest, and supporting the admissions process.
• The ideal candidate should have strong communication skills, a positive attitude, and the ability to convert inquiries into follow-ups and admissions.

Job Responsibilities:

1. Outbound & Inbound Calling

• Make outbound calls to prospective students/parents from provided lead lists.
• Respond to incoming inquiries and assist callers with program-related information.
• Follow approved calling scripts while maintaining a friendly and conversational tone.

1. Lead Generation & Follow-Up

• Generate new leads through cold calling and regular follow-ups.
• Update lead status and maintain follow-up schedules consistently.
• Schedule appointments or counseling sessions for the admissions team.

1. Information Provider

• Clearly explain Scholartude’s courses, features, fee structure, schedules, and benefits.
• Address frequently asked questions and handle basic objections professionally.
• Redirect complex or technical queries to the appropriate department (Admissions/Counseling).

1. Documentation & Reporting

• Maintain accurate records of calls, responses, and next action steps in CRM or Excel sheets.
• Prepare daily and weekly call reports and submit them to the supervisor.

1. Targets & Performance

• Achieve daily calling targets and lead conversion goals.
• Contribute to team targets and overall admission growth.
• Maintain quality communication standards while meeting performance expectations.

Required Skills & Qualifications:

• Good verbal communication skills in Hindi/English (regional language is a plus).
• Basic computer knowledge (Excel, CRM, data entry).
• Confident, persuasive, and positive personality.
• Ability to handle objections and rejection professionally.
• Target-oriented and disciplined approach toward work.
• Prior telecalling or sales experience preferred but not mandatory.

Perks & Benefits:

• Fixed salary with performance-based incentives.
• Monthly bonus for target achievement.
• Friendly and supportive work environment.
• Growth opportunities in Admissions / Sales / Counseling roles.
• Training provided for communication and product knowledge.
• Paid leaves and festival holidays as per company policy.

Job Overview

Location:

Nagpur

Job Type:

Full-time

Salary:

AS PER MARKET STANDARDS

Experience:

0-2 Years

Age Criteria:

Below 35 Years

Education:

Bachelor’s Degree Preferred; 12th/graduate Acceptable

Language:

English, Hindi, Marathi

BYOD Policy:

Please Bring Your Own Device (laptop) & Mobile For Smooth Operations.

Vehicle Policy:

Work Mode:

On-site