Assistatnt Manager- Foodservice, Scientific and Healthcare

Purpose of the Role

Responsible for the management and enhancement of existing multinational key accounts and for developing additional relationships with multinational (end-user) key accounts in the

Foodservice, Scientific and Healthcare customer segments.

Tasks and Accountabilities

• Facilitates, coordinates and develops relationships with multinational key accounts (end-user) in the laboratory, pharmaceutical and HoReCa/Foodservice segments, in alignment with all Business Areas.
• Defines and implements Liebherr processes and structures necessary for successful Key Account Management (e.g., CRM software, cross-territory communication platforms, organization of consolidated turnover & sales reporting).
• Drives the organization towards the needs of the relevant multinational key accounts and ensures communication and coordination between national sales organizations.
• Facilitates harmonization of specific assortments and internal price guideline lines.
• Engages and networks with internationally active associations and participates in relevant international events.

Decision Rights

Decides

• Strategies for multinational key accounts in accordance with Global sales strategy.

Influences

• Customer acquisition and customer management.
• Prices, contracts, terms and conditions.
• Sales and communication activities of national sales organizations with respect to multinational business key accounts.
• Regional sales activities in conflict with the global sales strategy (international key accounts).

Key Interfaces

• Heads of Business Areas (including OEM)
• National sales organizations: exchange of information, pricing concepts, key account strategies
• SCM: supply chain topics / requirements of the relevant key accounts
• CBM: communication activities and budget proposal
• Legal department: contract issues (internal and external aspects)
• Project / Product manager: development of customer-specific products
• HAU-FC: exchange of information and effects on internal processes
• CS: customer service requirements of business key accounts
• eCommerce: implementation of relevant eBusiness models
• Core Competencies
• Strategic Thinking
• Communication
• Stakeholder Management

Functional

Competencies

• Key Account Management
• Sales Strategy
• Negotiation

Leadership

Competencies

• Influencing Skills
• Cross-functional Leadership