Associate - Control Tower

Associate - Control Tower - Operations

Locations: Mumbai

About Cityflo-

Cityflo is a daily commute company that provides a comfortable, stress-free travel experience for corporate professionals, as an alternative to driving. With premium buses, a simple app, and caring customer service, our passengers get the luxury of time in their busy schedules — where they can read a book, watch Netflix, nap, or simply soak in the view of the city. We're bringing joy back to commuting and addressing urban traffic challenges in a meaningful way. Today, we operate 600+ buses and manage 22,000 daily bookings. After building a strong product-market fit and a profitable business in Mumbai, we have expanded to Hyderabad and Delhi. Over the next year, we plan to scale to 1000 buses and 50,000 daily bookings across all cities.

Cityflo is well-funded by prominent VCs including India Quotient and Lightbox Ventures. Know more about us:

• Website: https://cityflo.com
• App: https://bnc.lt/cityflo
• Blog: https://blog.cityflo.com
• Our journey through Covid: https://bit.ly/3wBiSZx

Responsibilities:

As a Control Tower (Tech Admin), you will play a crucial role in managing bus scheduling, overseeing fleet operations, and making customer-facing decisions. Your responsibilities will also include serving as the central point of contact for contingencies, analyzing data to facilitate decision-making, and coordinating fleet launches with various stakeholders

Role responsibilities -

Bus Scheduling and Fleet Operations:

Manage and modify bus schedules to optimize efficiency.

Centrally oversee the operations of the Cityflo fleet.

Customer-Facing Decisions:

Make direct decisions that impact customers and ensure effective communication.

Ensure contant communication and interaction with customer service teams to enhance the overall CX.

Contingency Management:

Act as the central point of contact to manage contingencies.

Coordinate with the operations team and support to address issues promptly.

Data Analysis and Decision Facilitation:

Fetch and analyze data to derive analytical results.

Use data insights to facilitate informed decision-making.

Stakeholder Coordination:

Coordinate fleet launches with multiple stakeholders.

Collaborate with various teams to ensure seamless implementation.

If this interests you or got a reference, please share your profile at mailto:ashwini.mahadik@cityflo.com